Abstract
Modern organizations live in a context of political, economic, technological, social and environmental changes for which they need to be prepared to adapt and continue operating successfully. In this sense, a more resilient performance becomes a fundamental factor for an organization’s success. In this article, we present the ResiliFRAM method, a detailed description on how to use the Functional Resonance Analysis Method—FRAM to analyse resilient performance. The aim is to understand how the resilience abilities, monitoring, anticipating, responding and learning, are articulated producing a resilient performance. ResiliFRAM uses ergonomic analysis to understand Work-as-Done (WAD) and FRAM to identify routes for resilient performance. ResiliFRAM was applied in a case study in the construction industry of the building sector and the results indicated that it is possible to shed light on some organizational practices that afford a more resilient performance.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Anderson JE, Ross AJ, Jaye P (2017) Modelling resilience and researching the gap between work-as-imagined and work-as-done. Resilient health care: reconciling work-as-imagined and work-as-done, vol 3. CRC Press, Boca Raton, pp 133–141
Anderson JE, Ross AJ, Back J, Duncan M, Snell P, Hopper A, Jaye P (2020) Beyond ‘find and fix’: improving quality and safety through resilient healthcare systems. Int J Qual Health Care 32(3):204–211. https://doi.org/10.1093/intqhc/mzaa007
Arcuri R (2020) Ergonomics and Resilience Engineering in modelling complex systems: Variability management for reconciling work-as-imagined and workas-done [Tese de Doutorado]. Universidade Federal do Rio de Janeiro.
Arcuri R, Bulhões B, Jatobá A, Bellas HC, Koster I, d’Avila AL, Vidal MCR, Burns CM, de Carvalho PVR (2020) Gatekeeper family doctors operating a decentralized referral prioritization system: uncovering improvements in system resilience through a grounded-based approach. Saf Sci 121:177–190. https://doi.org/10.1016/j.ssci.2019.08.023
Cabrera Aguilera MV, Bastos da Fonseca B, Ferris TK, Vidal MCR, de Carvalho PVR (2016) Modelling performance variabilities in oil spill response to improve system resilience. J Loss Prev Process Ind 41:18–30. https://doi.org/10.1016/j.jlp.2016.02.018
Daft RL (2015) Organization theory and design, 12th edn. South-Western College Pub, Mason
de Carvalho PVR (2011) The use of functional resonance analysis method (FRAM) in a mid-air collision to understand some characteristics of the air traffic management system resilience. Reliab Eng Syst Saf 96(11):1482–1498. https://doi.org/10.1016/j.ress.2011.05.009
de Mello LCBB, de Amorim SRL (2009) O subsetor de edificações da construção civil no Brasil: Uma análise comparativa em relação à União Europeia e aos Estados Unidos. Production 19:388–399. https://doi.org/10.1590/S0103-65132009000200013
de Carvalho RJM, de Saldanha MCW, Vidal MCR, Carvalho PVR (2016) Situated design of line-oriented flight training (LOFT): a case study in a Brazilian airline. Cogn Technol Work. https://doi.org/10.1007/s10111-016-0367-1
de Carvalho PVR, Righi AW, Huber GJ, de Lemos CF, Jatoba A, Gomes JO (2018) Reflections on work as done (WAD) and work as imagined (WAI) in an emergency response organization: a study on firefighters training exercises. Appl Ergon 68:28–41. https://doi.org/10.1016/j.apergo.2017.10.016
Deshpande AS, Salem OM, Miller RA (2012) Analysis of the higher-order partial correlation between CII Best Practices and Performance of the Design Phase in Fast-Track Industrial Projects. J Constr Eng Manag 138(6):716–724. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000487
dos Santos VM, dos Santos Grecco CH, de Carvalho RJM, de Carvalho PVR (2020) A fuzzy model to assess the resilience of Protection and Civil Defense Organizations. Qual Quant 54(3):735–759. https://doi.org/10.1007/s11135-019-00953-y
Duchek S (2019) Organizational resilience: a capability-based conceptualization. Bus Res. https://doi.org/10.1007/s40685-019-0085-7
Fonseca ED, Lima FPA, Duarte F (2014) From construction site to design: the different accident prevention levels in the building industry. Saf Sci 70:406–418. https://doi.org/10.1016/j.ssci.2014.07.006
Hassanain MA, Al-Hammad A-M, Fatayer F (2014) Assessment of architectural defects attributed to lack of maintenance feedback to the design team. Archit Sci Rev 57(2):132–138. https://doi.org/10.1080/00038628.2013.783459
Erik Hollnagel. How Resilient Is Your Organisation? An Introduction to the Resilience Analysis Grid (RAG). Sustainable Transformation: Building a Resilient Organization, May 2010, Toronto, Canada. ffhal-00613986f
Hollnagel E (2011) Prologue: the scope of resilience engineering. Resilience engineering in practice: a guidebook. Ashgate Publishing Ltd, Farnham, pp xxix–xxxix
Hollnagel E (2012) FRAM: the functional resonance analysis method: modelling complex socio-technical systems. CRC Press, Boca Raton.
Hollnagel E (2014) Safety-I and safety–II: the past and future of safety management. CRC Press, Boca Raton
Hollnagel E (2015) RAG–resilience analysis grid, p 16. Technical Note. Available at serikhollnagel.com/onewebmedia/RAG%20Outline%20V2.pdf
Hollnagel E (2018) Safety-II in practice: developing the resilience potentials. Routledge, Milton Park
Hollnagel E, Fujita Y (2013) The Fukushima disaster—systemic failures as the lack of resilience. Nucl Eng Technol 45(1):13–20. https://doi.org/10.5516/NET.03.2011.078
Hollnagel E, Goteman Ö (2004) The functional resonance accident model. In: Proceedings of cognitive system engineering in process plant
Hollnagel E, Woods DD, Leveson N (2006) Resilience engineering: concepts and precepts. Ashgate. http://site.ebrary.com/id/10211227
Kalantari S, Shepley MM, Rybkowski ZK, Bryant J (2017) Designing for operational efficiency: facility managers’ perspectives on how their knowledge can be better incorporated during design. Archit Eng Des Manag 13(6):457–478. https://doi.org/10.1080/17452007.2017.1348333
Mahalingam A, Kashyap R, Mahajan C (2010) An evaluation of the applicability of 4D CAD on construction projects. Autom Constr 19(2):148–159. https://doi.org/10.1016/j.autcon.2009.11.015
Meng X (2013) Involvement of facilities management specialists in building design: United Kingdom Experience. J Perform Constr Facil 27(5):500–507. https://doi.org/10.1061/(ASCE)CF.1943-5509.0000343
Ning Y, Gao S (2021) A resilience framework to explorative quality management in innovative building projects. J Eng Tech Manage. https://doi.org/10.1016/j.jengtecman.2021.101654
Patriarca R, Di Gravio G, Woltjer R, Costantino F, Praetorius G, Ferreira P, Hollnagel E (2020) Framing the FRAM: a literature review on the functional resonance analysis method. Saf Sci 129:104827. https://doi.org/10.1016/j.ssci.2020.104827
Rodríguez M, Lawson E, Butler D (2020) A study of the resilience analysis grid method and its applicability to the water sector in England and Wales. Water Environ J 34(4):623–633. https://doi.org/10.1111/wej.12539
Rosa LV, Haddad AN, de Carvalho PVR (2015) Assessing risk in sustainable construction using the functional resonance analysis method (FRAM). Cogn Technol Work 17(4):559–573. https://doi.org/10.1007/s10111-015-0337-z
Saldanha MCW, de Carvalho RJM, Arcuri R, Amorim AG, Vidal MCR, de Carvalho PVR (2020) Understanding and improving safety in artisanal fishing: a safety-II approach in raft fishing. Saf Sci 122:104522. https://doi.org/10.1016/j.ssci.2019.104522
UDIAÇO (2020) Conheça a história da construção civil no Brasil, sua evolução e seus próximos desafios. Udiaço. https://udiaco.com.br/historia-da-construcao-civil/
van der Vorm J, van der Beek D, Bos E, Steijger N, Gallis R, Zwetsloot G (2011) Images of resilience: the resilience analysis grid applicable at several organizational levels? In: Proceedings of the fourth resilience engineering symposium
Wachs P, Saurin TA, Righi AW, Wears RL (2015) Resilience skills as emergent phenomena: a study of emergency departments in Brazil and the United States. Appl Ergon 56:227–237. https://doi.org/10.1016/j.apergo.2016.02.012
Wisner A (1995) Understanding problem building: ergonomic work analysis. Ergonomics 38(3):595–605
Zhang D, Linderman K, Schroeder RG (2012) The moderating role of contextual factors on quality management practices. J Oper Manag 30(1–2):12–23. https://doi.org/10.1016/j.jom.2011.05.001
Funding
This work was funded by Conselho Nacional de Desenvolvimento Científico e Tecnológico (Grant no. 304770/2020-5).
Author information
Authors and Affiliations
Contributions
All authors contributed to wrote and review the main manuscript text.
Corresponding author
Ethics declarations
Conflict of interest
The authors declare no competing interests.
Additional information
Publisher's Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Saldanha, M.C.W., Araújo, L.L.F., Arcuri, R. et al. Identifying routes and organizational practices for resilient performance: a study in the construction industry. Cogn Tech Work 24, 521–535 (2022). https://doi.org/10.1007/s10111-022-00703-5
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10111-022-00703-5