Abstract
The purpose of the paper is to explore how we can build a records management system (RMS) that is effectively utilized to support and improve a workplace’s operation. Our approach is, first, to build a framework to analyze knowledge management and records management. Next, we apply our framework to three cases and verify the effectiveness. Through considering how organizational knowledge is used in reality, we figure out why current RMS does not work well to support and improve the operation. In conclusion, we suggest that RMS should be designed to interconnect with three processes: an operation process, a communication process, and a decision making process. The system is required to be both flexible and local to utilize organizational knowledge.
This paper was originally presented at the 38th World Congress of the International Institute of Sociology, Budapest, Hungary, 26–30 June, 2008, and published in CGSA Forum (Chuo University), No. 7, 2009 with some editorial modification. Also, presented at the Global Strategy Research Meeting, Japan (hosted by the International Academy of Strategic Management), 23 January, 2009.
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Acknowledgements
This work was supported by Grant-in-Aid for Scientific Research (B), 18330117 and Chuo University Leave Program for Special Research Projects.
The Public Record Office Victoria (PROV) held a three-day workshop and a conference to help us to understand the overview of the Victorian Electronic Records Strategy (VERS) and how VERS was introduced with the support of the Victorian Government. We thank Justine Heazlewood, David Brown, and the other staff members of PROV for their help. We had an opportunity to discuss with Sue McKemmish and Frank Upward at Monash University. I was inspired by the discussion and realized that the approach to records management from the viewpoint of business administration was valuable. We visited Melbourne University and discussed their way of managing university archives and business archives within one system. Through this discussion, I understood that there are alternatives for the management of digital records. We are grateful to Michael Piggott, Suzanne Fairbanks, and Catherine Nicholls for their hospitality.
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Isomura, K. (2021). The Gap Between Knowledge Management and Records Management. In: Fujiyoshi, K. (eds) Archives, Accountability, and Democracy in the Digital Age. SpringerBriefs in Political Science. Springer, Singapore. https://doi.org/10.1007/978-981-33-6715-9_2
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