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Technology Based Service Offers and Tourist Experience Generation in the Tourism and Hospitality Industry in Bangladesh

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Technology Application in the Tourism and Hospitality Industry of Bangladesh

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Abstract

The antiquity of civilization is related to technological development which is fulfilling the peoples’ demand year after years. It is successful to create a revolutionary impact on various fields including medical, tourism, communication, digital media, artificial intelligence, scientific innovation, new gadgets and what not. Reliance on the technology of tourism and hospitality industry is swelling from the perspective of the whole world. Instead of service providers, technological advancement offers an interactive and thrilling understanding of tourists. It has made it accessible for visitors to have required information through the Internet and to decide what additional step they should take. In Bangladesh, tourists are enclosed by technology as it supports them throughout their whole travel journey. This chapter is a cogent study that is designed to identify the experience of tourists by using technology, either it is positive or undesirable. In addition, it also compacts with the reaction of them to the technology based services offered from the industry with possible suggestions.

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Author information

Authors and Affiliations

  1. Department of Tourism and Hospitality Management, Bangabandhu Sheikh Mujibur Rahman Science and Technology University, Gopalganj, Bangladesh

    Sadia Afrin Ananya

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  1. Sadia Afrin Ananya
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Correspondence to Sadia Afrin Ananya .

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Editors and Affiliations

  1. Tourism Consultants Network, The Tourism Society, London, UK

    Azizul Hassan

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Ananya, S.A. (2021). Technology Based Service Offers and Tourist Experience Generation in the Tourism and Hospitality Industry in Bangladesh. In: Hassan, A. (eds) Technology Application in the Tourism and Hospitality Industry of Bangladesh . Springer, Singapore. https://doi.org/10.1007/978-981-16-2434-6_20

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