Abstract
The corporate management of Metso Automation began a strategic change in 2000, which involved focusing on sustained collaboration with the customers in the proactive maintenance of their machinery and the development of their production processes.
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© 2013 Sense Publishers
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Virkkunen, J., Newnham, D.S. (2013). A Boundary Crossing Change Laboratory in an Automation Systems Firm. In: The Change Laboratory. SensePublishers, Rotterdam. https://doi.org/10.1007/978-94-6209-326-3_8
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DOI: https://doi.org/10.1007/978-94-6209-326-3_8
Publisher Name: SensePublishers, Rotterdam
Online ISBN: 978-94-6209-326-3
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