Abstract
After a monthly staff meeting, a young employee approached Sweta Mangal, CEO of Ziqitza Health Care Limited (ZHL). Sanjay Rafati had been hired as a financial officer the previous month, in November 2011. In view of the company’s strict ethical code, he was nervous about expressing his point of view, which was why he wanted to see Ms. Mangal in private:
The situation in one of the states where ZHL operates is getting critical. Unless the government pays what it owes us immediately, we will not be able to make payroll. We won’t be able to service our new ambulances, which will open us up to more accusations of negligence. Lives may be lost. This will devastate our morale and ruin our reputation. That bureaucrat will never stop.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Certain names have been changed for the purposes of this case. Unless otherwise noted, source material comes from interviews with ZHL employees or representatives.
- 2.
1000 INR = $22.54 = 16.21€ (October 2010).
- 3.
- 4.
- 5.
- 6.
Ishaan Thoaroor, “Anna Hazare’s Hunger Fasts Rock India,” Time, 7 December 2011.
- 7.
Mishra, op. cit.
- 8.
- 9.
- 10.
ZHL Ppt. presentation.
- 11.
Ibid.
- 12.
- 13.
- 14.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Science+Business Media B.V.
About this chapter
Cite this chapter
Crawford, R.J., Smith, N.C. (2019). Ziqitza Health Care Limited: Responding to Corruption. In: Lenssen, G.G., Smith, N.C. (eds) Managing Sustainable Business. Springer, Dordrecht. https://doi.org/10.1007/978-94-024-1144-7_10
Download citation
DOI: https://doi.org/10.1007/978-94-024-1144-7_10
Published:
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-024-1142-3
Online ISBN: 978-94-024-1144-7
eBook Packages: Business and ManagementBusiness and Management (R0)