Abstract
Many organisations find that they are unable to cope with the radical organisational change required to implement a quality initiative at a strategic level. The authors examine how a continuous improvement philosophy can provide the stimulus needed to overcome the barriers identified. An example is given from the South and South East Hampshire Magistrates’ Courts who have developed and used a strategic continuous improvement framework to overcome barriers to progress identified from their research.
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References
Dyason M.D., and Kaye, M. M. “Total Quality Management or Total Quality Paralysis?”, Justice of the Peace, October 19 pp.-670 1991
Dyason M.D. and Kaye M.M. “Arguing the case for TQM in the Magisterial Service” Quality Forum, volume 18 pp 69–731992
Kaye M. M. “Continuous Quality Improvement — Pathway to Excellence”, the University of Portsmouth Inaugural Lectures, January 1994
Kaye M. M. and Dyason M. D. “Continuous Quality Improvement — Pathway to Excellence” paper presented at Pemas’94 International Conference
Dyason M. D. and Kaye M. M. Parts III and IV — “Overcoming the Barriers to Improving Quality of Service — Adopting a Continuous Improvement Philosophy” Justice of the Peace Journal November 1994).
Kaye M. M. and Dyason M. D. “Is There Life after Total Quality Management?” Part I Quality World August 1994 (Part II due for publication shortly)
Kaye M. M. and Dyason M. D. “The Fifth Era” (due to be published in the TQM Magazine, February 1995)
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© 1995 Springer Science+Business Media Dordrecht
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Dyason, M.D., Kaye, M.M. (1995). Achieving a competitive edge through continuous quality improvement. In: Kanji, G.K. (eds) Total Quality Management. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0539-2_92
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DOI: https://doi.org/10.1007/978-94-011-0539-2_92
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4240-6
Online ISBN: 978-94-011-0539-2
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