Abstract
TQC is surely the oldest system and its roots sink into the earliest statistical research carried out by Shewart (1939). These principles were further developed in Japan after the end of the Second World War. Feigenbaum developed TQC, defining it as (1961, p. 6): “A network of the management/control and procedure that is required to produce and deliver a product with a specific quality standard”.
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Chiarini, A. (2012). Japanese Total Quality Control. In: From Total Quality Control to Lean Six Sigma. SpringerBriefs in Business. Springer, Milano. https://doi.org/10.1007/978-88-470-2658-2_5
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DOI: https://doi.org/10.1007/978-88-470-2658-2_5
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