Riassunto
Gli esseri umani commettono frequenti errori, sia di azione sia di giudizio, in ogni campo di attività, ma in alcuni contesti gli errori sono meno perdonabili che in altri. Per esempio, gli errori nell’ambito della ricerca, del diritto o dell’architettura possono essere per la maggior parte sanati con delle scuse o con un rimborso. In medicina, nell’aviazione o nel settore petrolifero gli errori possono avere conseguenze gravi o persino catastrofiche. Ciò non significa che gli errori di medici, infermieri o piloti siano più riprovevoli, ma semplicemente che queste persone hanno un carico di responsabilità maggiore, poiché i loro errori determinano maggiori conseguenze. Commettere un errore, soprattutto se danneggia un paziente, può dunque avere profonde conseguenze per il personale coinvolto, in particolare se è considerato, a torto o a ragione, il principale responsabile dell’evento. La reazione tipica è stata ben descritta da Albert Wu nel brano riportato a p. 195, tratto da un suo articolo dal titolo quanto mai appropriato “The second victim”. Sebbene le poche ricerche in questo campo si siano concentrate quasi esclusivamente sui medici, queste osservazioni sono applicabili in qualche misura a tutte le professioni sanitarie.
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(2011). Supporto al personale sanitario dopo eventi gravi. In: Tartaglia, R., Albolino, S., Bellandi, T. (eds) La sicurezza del paziente. Springer, Milano. https://doi.org/10.1007/978-88-470-1875-4_10
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