Abstract
Analyzing business processes is both an art and a science. In this respect, qualitative analysis is the artistic side of process analysis. Qualitative process analysis techniques allow us to identify, classify, and understand weaknesses and improvement opportunities in a process. In this chapter, we introduce a selected set of principles and techniques for qualitative process analysis. First, we present two techniques to identify unnecessary steps of the process (value-added analysis) and sources of waste (waste analysis). Next, we present techniques to identify and document issues in a process from multiple perspectives and to analyze the root causes of these issues.
Quality is free, but only to those who are willing to pay heavily for it.
Tom DeMarco (1940–)
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Dumas, M., La Rosa, M., Mendling, J., Reijers, H.A. (2018). Qualitative Process Analysis. In: Fundamentals of Business Process Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-56509-4_6
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DOI: https://doi.org/10.1007/978-3-662-56509-4_6
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