Abstract
This study compares the process of inter-agency collaboration among multi-disciplinary agencies within Japan as they work to provide well-coordinated care for the elderly through a Community Care Access Center (CCAC). Using the KJ method, also known as an “affinity diagram”, in two group meetings (before and after CCAC establishment) with practitioners and administrators from 6 agencies in the city of Kakegawa, Japan. 521 comments by agencies were coded into 37 categories. In comparing the comments from the two meetings, the portion of negative comments regarding organization management decreased, while comments on the shared problems of the CCAC increased. A multiple correspondence analysis indicated that the 6 agencies shared a greater awareness of issues after the establishment of the CCAC, but the problems pointed out by the visiting nurses agency differed from those of the other agencies.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ministry of Health, Labour and Welfare: Act for Partial Revision of the Long-Term Care Insurance Act, Etc., in Order to Strengthen Long-Term Care Service Infrastructure (2011). http://www.mhlw.go.jp/english/policy/care-welfare/care-welfare-elderly/dl/en_tp01.pdf
Ontario Association of Community Care Access Centres. 2009/2010 CCAC Quality Report. http://www.ccac-ont.ca/uploads/201106-CCAC_Quality_Report/CCAC_Quality_Report_EN/index.htm
Bromiley, P., Cummings, L.L.: Transactions costs in organizations with trust. Res. Negot. Organ. 5, 219–250 (1995)
McKnight, D.H., Cummings, L.L., Chervany, N.L.: Initial trust formation in new organizational relationships. Acad. Manag. Rev. 23(3), 473–490 (1998)
Okamoto, S.K.: Interagency collaboration with high risk gang youth. Child Adolesc. Soc. Work J. 18(1), 5–19 (2001)
Salmon, G.: Multi-agency collaboration: the challenges for CAMHS. Child Adolesc. Mental Health 9(4), 156–161 (2004)
Paletz, S.B., Schunn, C.D., Kim, K.H.: The interplay of conflict and analogy in multidisciplinary teams. Cognition 126(1), 1–19 (2013)
Department of Health: NHS planning and priorities guidance 1997/98. HMSO, London (1997)
Robinson, M., Cottrell, D.: Health professionals in multi-disciplinary and multi-agency teams: changing professional practice. J. Interprof. Care 19(6), 547–560 (2005)
Salmon, G., Faris, J.: Multi-agency collaboration, multiple levels of meaning: social constructionism and the CMM model as tools to further our understanding. J. Fam. Ther. 28(3), 272–292 (2006)
Marmolin, H., Sundblad, Y., Pehrson, B.: An analysis of design and collaboration in a distributed environment. In: Proceedings of the Second Conference on European Conference on Computer-Supported Cooperative Work, pp. 147–162. Kluwer Academic Publishers (1991)
Hoc, J.M., Carlier, X.: Role of a common frame of reference in cognitive cooperation: sharing tasks between agents in air traffic control. Cogn. Technol. Work 4(1), 37–47 (2002)
Hoc, J.M.: Towards a cognitive approach to human–machine cooperation in dynamic situations. Int. J. Hum.-Comput. Stud. 54(4), 509–540 (2001)
Scupin, R.: The KJ method: a technique for analyzing data derived from Japanese ethnology. Hum. Organ. 56(2), 233–237 (1997)
Takeda, N., Shiomi, A., Kawai, K., Ohiwa, H.: Requirement analysis by the KJ editor. In: Proceedings of IEEE International Symposium on Requirements Engineering, pp. 98–101 (1993)
Strauss, A.L., Corbin, J.: Basics of Qualitative Research, vol. 15. Sage Publications, Newbury Park (1990)
Kawakita, J., Matsuzawa, T., Yamada, Y.: Emergence and essence of the KJ method: an interview with Jiro Kawakita (in Japanese). Jpn. J. Qual. Psychol. 2(2), 6–28 (2003)
Acknowledgements
We would like to express our deepest appreciation to the staff of the Kakegawa City Hall senior citizens support section and the staff of the East Fukushia facility who helped us with the case study presented in this paper. We would also like to thank Dr. Hiroko Otsuka, Dr. Hiroshi Takeda, and Mr. Taku Hirano for acting as meeting facilitators in cooperation with the authors.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Saijo, M., Suzuki, T., Watanabe, M., Kawamoto, S. (2015). Elucidating Multi-disciplinary and Inter-agency Collaboration Process for Coordinated Elderly Care: A Case Study of a Japanese Care Access Center. In: Fred, A., Dietz, J., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2013. Communications in Computer and Information Science, vol 454. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-46549-3_23
Download citation
DOI: https://doi.org/10.1007/978-3-662-46549-3_23
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-46548-6
Online ISBN: 978-3-662-46549-3
eBook Packages: Computer ScienceComputer Science (R0)