Abstract
Digital media and technologies already influenced how we communicated and collaborated in the workplace prior to the COVID-19 pandemic. Adopting an interdisciplinary research approach and based on empirical data, we describe individual and organisational determinants shaping the usage of these media and technologies, such as digital literacies and the current implementation of digital tools within the specific organisational setting. Some key findings are: (i) individual perceptions and understandings of digitalisation vary across organisations, whereas overall only a few differences between for-profit and non-profit organisations were found; (ii) positive framework conditions are important for achieving digital literacies; (iii) the use of digital media and technologies in the workplace leads to an increasing overlap between work and private life spaces and more stress; and (iv) rules and guidelines are of central importance for employees. We expand the knowledge about the practical challenges and opportunities from the perspectives of executives and employees, and contribute to the wider discourse on digitalisation in professional life. Furthermore, we provide some examples of what the optimal implementation of new digital work steps and tools could look like.
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Notes
- 1.
These publications originate from researchers taking part in the research project described here and the publications refer to contents or findings of the project. Klinger et al. (2019) analyse digitalisation in the field of social work, Klinger & Mayr (2020) discuss adequate framework conditions for dealing with digital transformation processes in social work. Lerch et al. (2019) conceptually discuss social technologies and their usage at workplaces. Rauter et al. (2021) describe empirical findings for the for-profit sector. Klinger, Mayr, Rauter & Lerch (2020) discuss empirical findings for the non-profit sector.
- 2.
Please note that contents described and literature used refers mainly to the discourse in German speaking countries as they share similar specifics.
- 3.
For further information and details please see Lerch et al. (2019).
- 4.
More on the topic of digitalisation in the context of social work can be found in Klinger & Mayr (2021).
- 5.
Rating scale: 1 = very high to 5 = very low.
- 6.
Rating scale: 1 = very high to 5 = very low.
- 7.
Rating scale: 1 = agree completely to 5 = disagree completely.
- 8.
Rating scale: 1 = agree completely to 5 = disagree completely.
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Klinger, S., Rauter, R., Sackl-Sharif, S. (2023).
Digitalisation at Workplaces: Challenges, Contextual Factors and Innovation Potentials.
In: Hummel, S., et al. Shaping Tomorrow Today – SDGs from multiple perspectives. Lernweltforschung, vol 39. Springer VS, Wiesbaden. https://doi.org/10.1007/978-3-658-38319-0_15
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