Abstract
Cloud computing security, interoperability, and vendor lock-in are likely to act as inhibitors of the widespread adoption of cloud computing in organizations. This calls for relational and contractual mechanisms to articulate the desired outcomes of service provisioning and acceptable behavior of service recipients and providers. In this paper we conducted a qualitative study interviewing industry experts to understand the extent to which SLA specifications in traditional IT services outsourcing can be applied in cloud computing, identifying elements becoming redundant or not applicable, and new elements capturing the specificity of the business relationships in cloud computing.
Chapter PDF
Similar content being viewed by others
References
Alford, T., Morton, G.: The Economics of Cloud Computing. Booz Allen Hamilton (2009)
Amburst, A., Fox, A., Griffith, A., Joseph, A., Kats, R., Knowinski, A., Lee, G., Patterson, D., Rabking, A., Stoica, I., Zaharia, M.: Above the Clouds: A Berkeley View of Cloud Computing. University of California at Berkeley (2009)
Forrester Research. Sizing the Cloud. Forrester Research (2011)
Goo, J.: Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement. Inf. Syst. Front. 12, 185–205 (2010)
Hsieh, H.F., Shannon, S.E.: Three approaches to Qualitative Content Analysis. Qualitative Health Research 15(9), 1277–1288 (2005)
Yancey, M.P., Turner, B.A.: Grounded Theory and Organizational Research,/. Journal of Applied Behavioral Science 22(2), 141–157 (1986)
Marstons, S., Li, Z., Bandyopadhy, A.Y., Zhang, J., Ghalsasi, A.: Cloud computing - The business perspective. Decision Support Systems 51, 176–189 (2011)
Meel, P., Grance, T.: The NIST Definition of Cloud Computing (draft). National Institute of Standards and Technology, Gaithersburg (2011)
Northbridge. The Future of Cloud Computing Survey Results. Survey Results, North Bridge (2011)
Comuzzi, M., Jacobs, G., Grefen, P.: Clearing the Sky - Understanding SLAs in Cloud Computing. BETA Working Paper 412, Eindhoven University of Technology (2013)
Jin, L.-J., Machiraju, V., Sahai, A.: Analysis on Service Level Agreement of Web Services. HP Laboratories (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 IFIP International Federation for Information Processing
About this paper
Cite this paper
Comuzzi, M., Jacobs, G., Grefen, P. (2013). Understanding SLA Elements in Cloud Computing. In: Camarinha-Matos, L.M., Scherer, R.J. (eds) Collaborative Systems for Reindustrialization. PRO-VE 2013. IFIP Advances in Information and Communication Technology, vol 408. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40543-3_41
Download citation
DOI: https://doi.org/10.1007/978-3-642-40543-3_41
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40542-6
Online ISBN: 978-3-642-40543-3
eBook Packages: Computer ScienceComputer Science (R0)