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From Packets to People: Quality of Experience as a New Measurement Challenge

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Data Traffic Monitoring and Analysis

Part of the book series: Lecture Notes in Computer Science ((LNCCN,volume 7754))

Abstract

Over the course of the last decade, the concept of Quality of Experience (QoE) has gained strong momentum, both from an academic research and an industry perspective. Being linked very closely to the subjective perception of the end user, QoE is supposed to enable a broader, more holistic understanding of the qualitative performance of networked communication systems and thus to complement the traditional, more technology-centric Quality of Service (QoS) perspective.

The purpose of this chapter is twofold: firstly, it introduces the reader to QoE by discussing the origins and the evolution of the concept. Secondly, it provides an overview of the current state of the art of QoE research, with focus on work that particularly addresses QoE as a measurement challenge on the technology as well as on the end-user level. This is achieved by surveying the different streams of QoE research that have emerged in the context of Video, Voice and Web services with respect to the following aspects: fundamental relationships and perceptual principles, QoE assessment, modeling and monitoring.

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Authors and Affiliations

  1. Telecommunications Research Center Vienna (FTW), Vienna, Austria

    Raimund Schatz & Sebastian Egger

  2. Institute of Computer Science, University of Würzburg, Germany

    Tobias Hoßfeld

  3. AGH University of Science and Technology, Krakow, Poland

    Lucjan Janowski

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  1. Raimund Schatz
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  2. Tobias Hoßfeld
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  3. Lucjan Janowski
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  4. Sebastian Egger
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  1. Networking and Security Department, Eurécom, 450 Route des Chappes, 06410, Biot, France

    Ernst Biersack

  2. Department of Information Engineering, University of Pisa, Via Caruso 16, 56122, Pisa, Italy

    Christian Callegari

  3. Facults of Electrical Engineering and Computing, University of Zagreb, Unska 3, 10000, Zagreb, Croatia

    Maja Matijasevic

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Schatz, R., Hoßfeld, T., Janowski, L., Egger, S. (2013). From Packets to People: Quality of Experience as a New Measurement Challenge. In: Biersack, E., Callegari, C., Matijasevic, M. (eds) Data Traffic Monitoring and Analysis. Lecture Notes in Computer Science, vol 7754. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36784-7_10

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