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The Effects of Project, Customer and Vendor Properties on the Conflict of IS Outsourcing Development

  • Conference paper
Future Information Technology

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 184))

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Abstract

This study aims to investigate the major causes of conflict between clients and vendors in the outsourced IS development. A research model is established based on the prior research of IS outsourcing, system development and conflict. An empirical study was executed using 214 survey questionnaires of project teams composed of client and vendor with PASW 18.0. Research results using multiple regressions show that contract concreteness, requirement constancy, accordance of goals and Technology of Knowledge have negative effects on conflict.

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Author information

Authors and Affiliations

  1. Venture & Business, Gyeongnam National Universtiy of Science and Technology, 150, Chilam-dong, Jinju, Gyeongsangnam-do, 660-758, Republic of Korea

    Dong-Hwan Cho

  2. Management Information System, Gyeongsang National University, 900, Gazwa-dong, Jinju, Gyeongsangnam-do, 660-701, Republic of Korea

    Haeng-Nam Sung

Authors
  1. Dong-Hwan Cho
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  2. Haeng-Nam Sung
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Editor information

Editors and Affiliations

  1. Department of Computer Science and Engineering, Seoul National University of Science and Technology, 172 Gongreung 2-dong, Nowon-gu, 139-742, Seoul, Korea

    James J. Park

  2. Department of Computer Science, St. Francis Xavier University, B2G 2W5, Antigonish, NS, Canada

    Laurence T. Yang

  3. Hanshin University, 411 Yangsandong, 447-791, Osan-si, Korea

    Changhoon Lee

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© 2011 Springer-Verlag Berlin Heidelberg

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Cho, DH., Sung, HN. (2011). The Effects of Project, Customer and Vendor Properties on the Conflict of IS Outsourcing Development. In: Park, J.J., Yang, L.T., Lee, C. (eds) Future Information Technology. Communications in Computer and Information Science, vol 184. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22333-4_63

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  • DOI: https://doi.org/10.1007/978-3-642-22333-4_63

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-22332-7

  • Online ISBN: 978-3-642-22333-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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