Abstract
A code team responds to a cardiac arrest, and a group of variably experienced physicians, nurses, and staff from general ward manages the medical emergency. In his role as team leader, the critical care physician must cope with several parallel tasks: he assigns tasks to the team members, coordinates the resuscitation efforts, and gathers all available information to determine the case of the cardiac arrest, and assesses response to his interventions. In addition, he initiates preparations for an emergency operation while, at the same time, supervising the resuscitation efforts. He hands over the patient to the OR team and shares all relevant information. The fact that the patient survives the cardiac arrest without any neurological impairment can largely be ascribed to the successful teamwork and the good communication during the emergency situation.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
AHRQ (2007) TeamSTEPPS. Strategies and tools to enhance performance and patient safetety. Curriculum Kit disc wallet AHRQ Pub. No. 06-0020-3. Accessed at www.ahrq.gov
Brehm S, Brehm JW (1981) Psychological reactance – a theory of freedom and control. Academic, New York
Brown JP (2004) Closing the communication loop: using readback/hearback to support patient safety. Jt Comm J Qual Saf 30:460–464
Bühler K (1934) Sprachtheorie: Die Darstellungsform der Sprache [Speech theory]. Fischer, Jena
Campbell RD, Bagshaw M (2002) Human performance and limitations in aviation. Blackwell Science Ltd, Oxford, UK
Cushing S (1994) Fatal words. Communication clashes and aircraft crashes. University of Chicago Press, Chicago
Griffin E (1999) A first look at communication theory, 4th edn. McGraw-Hill, Boston
Hargie O (2006) Handbook of communication skills. Routledge, London
Hofinger G (2005) Kommunikation in kritischen Situationen [Communication in critical situations]. Verlag für Polizeiwissenschaft, Frankfurt
Jensen RS (1995) Pilot judgement and crew resource management. Ashgate, Aldershot
Jentsch F, Smith-Jentsch KA (2001) Assertiveness and team performance: more than “just say no. In: Salas E, Bowers CA, Edens E (eds) Improving teamwork in organisations. Applications of resource management training. Erlbaum, Mahwah, pp 73–94
Kanki B, Smith G (1999) Training aviation communication skills. In: Salas E, Bowers CA (eds) Improving teamwork in organisations. Erlbaum, Mahwah, pp 95–127
Knapp ML, Daly JA (2002) Handbook of interpersonal communication (abridged). Sage, London
Kohn L, Corrigan J, Donaldson M (1999) To err is human: building a safer health system. Committee on Quality of Healthcare in America, Institute of Medicine (IOM). National Academy Press, Washington DC
Leonard M, Graham S, Bonacum D (2004) The human factor: the critical importance of effective teamwork and communication in providing safe care. Qual Saf Health Care 13(Suppl 1):i85–i90
Lorr M, More W (1980) Four dimensions of assertiveness. Multivar Behav Res 14:127–138
Maturana HR, Varela F (1992) Tree of knowledge. The biological roots of human understanding. Shambala, Boston
Milgram S (1974) Obedience to authority. Harper and Row, New York
Miller K (2005) Communication theories: perspectives, processes, and contexts, 2nd edn. McGraw-Hill, New York
Morey JC, Simon R, Jay GD, Wears RL, Salisbury M, Dukes KA, Berns SD (2002) Error reduction and performance improvement in the emergency department through formal teamwork training: evaluation results of the MedTeams project. Health Serv Res 37:1553–1581
Murray WB, Foster PA (2000) Crisis resource management among strangers: principles of organizing a multidisciplinary group for crisis resource management. J Clin Anesth 12:633–638
Pian-Smith MCM, Simon R, Truong RD, Baboolal H, Raemer DB (2009) Teaching residents the two-challenge rule: a simulation-based approach to improve education and patient safety. Simul Healthc 4(2):84–91
Schulz von Thun F (1981) Miteinander reden [Talk with each other]. Bd 1. Rowohlt, Reinbek bei Hamburg
Schulz von Thun F, Ruppel J, Stratmann R (2000) Miteinander reden. Psychologie für Führungskräfte [Talk with each other: psychology for leaders]. Rowohlt, Reinbek bei Hamburg
Searle JR (1969) Speech acts. An essay in the philosophy of language. Cambridge University Press, Cambridge
Shannon CE, Weaver W (1949) The mathematical theory of communication. University of Illinois Press, Urbana
TeamSTEPPS retrieved at
Torrance E (1955) Some consequences of power differences on decision-making in permanent and temporary three-man groups. In: Hare A, Borgotta E, Bales R (eds) Small groups. Knopf, New York, pp 482–492
Transport Canada (1997) Human factors for aviation: advanced handbook. Transport Canada Civil Aviation Resources, Ottawa
Ungerer D (2004) Simple speech: improving communication in disaster relief operations. In: Dietrichs R, Jochum K (eds) Teaming up: components of safety under high risk. Ashgate, Aldershot, pp 81–92
Watzlawick P, Weakland JH, Fisch R (1974) Changing a system. Norton, New York
Watzlawick P, Beavin J, Jackson D (1996) Pragmatics of human communication: study of interactional patterns, pathologies and paradoxes. Norton, New York
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
St.Pierre, M., Hofinger, G., Buerschaper, C., Simon, R. (2011). Speech is Golden: Communication. In: Crisis Management in Acute Care Settings. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19700-0_12
Download citation
DOI: https://doi.org/10.1007/978-3-642-19700-0_12
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-19699-7
Online ISBN: 978-3-642-19700-0
eBook Packages: MedicineMedicine (R0)