Abstract
This chapter provides an overview of the process of Business Process Management (BPM) and the elements needed to establish a holistic, organization-wide BPM approach. The objective of this chapter is to describe the optimal organizational infrastructure for achieving a holistic BPM approach and to identify the processes, roles, and responsibilities that need to be put in place. The chapter starts with an introduction into the necessity for a holistic, organization-wide BPM approach and typical misinterpretations of the meaning of BPM within that context. Based on an analysis of the process of BPM itself, the main elements of a holistic BPM approach are then identified and described in more detail. Special attention is paid to a detailed description of the Center of Excellence for BPM, its services and responsibilities within a company, and the resulting roles needed for a company’s BPM structures. The chapter ends with a summary and a best practice example that shows what steps should be taken to implement holistic, enterprise-wide organizational structures to support BPM.
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Burlton (2010) is dedicated to present a methodological framework for realizing business strategy through process management. Process governance is regarded a vital prerequisite to establish a sustainable process architecture which is aligned with the business strategy.
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Heckl and Moormann (2010) comprehensively discuss related problems and methods.
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Scheer, AW., Brabänder, E. (2010). The Process of Business Process Management. In: vom Brocke, J., Rosemann, M. (eds) Handbook on Business Process Management 2. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01982-1_12
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DOI: https://doi.org/10.1007/978-3-642-01982-1_12
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