Skip to main content

Introducing an IT Capability Maturity Framework

  • Conference paper
Enterprise Information Systems (ICEIS 2007)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 12))

Included in the following conference series:

Abstract

This paper presents an IT Capability Maturity FrameworkTM (IT CMFTM) which is an archetype of the levels and maturity stages an IT capability goes through as it defines, develops, controls, measures and improves its IT capability in support of value creation for the organization. This model draws upon the author’s research and existing academic research to extend firm level process theory of how IT can be managed to continuously improve the value delivered from IT. Additionally the model draws upon key constructs and concepts from the software capability maturity model [23] to propose maturity states for four inter-related macro-processes which are important for value delivery. For each macro process a maturity curve is described which provides a roadmap of improving process and outcome maturity with respect to each process. Early empirical evidence is shared which supports the hypothesis that improving IT capability and management maturity leads to improved value creation from IT.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Agarwal, R., Sambamurthy, V.: Principles and Models for Organizing the IT Function. MIS Quarterly Executive 1(1), 1–16 (2002)

    Google Scholar 

  2. Alter, A.: Do you have any faith in your ROI numbers (March 17, 2003) (2003), www.cioinsight.com

  3. Alter, A.: The bitter truth about ROI (August 4, 2006) (2006), http://www.cioinsight.com

  4. Andreessen, M.: Sidestepping the new IT crisis. Tech News/CNET.com (December 2002)

    Google Scholar 

  5. Barney, J.B.: Firm Resources and Sustained Competitive Advantage. Journal of Management 17(1), 99–120 (1991)

    Article  Google Scholar 

  6. Christensen, C.M.: The Inventor’s Dilemma: When New Technologies Cause Great Firms to Fail. Harvard Business School Press, Boston (1997)

    Google Scholar 

  7. Covey, S.R.: The Seven Habits of Highly Effective People. Simon and Schuster (1989)

    Google Scholar 

  8. Crosby, P.B.: Quality is free: The Art of Making Quality Certain. McGraw-Hill, New York (1979)

    Google Scholar 

  9. Curley, M.: Managing Information Technology for Business Value. January Intel Press (2004)

    Google Scholar 

  10. Curley, M.: A Value Based IT Capability Maturity Framework. Intel EMEA Academic Forum, Ireland (2006)

    Google Scholar 

  11. Curley, M.: IT Innovation, a new Era. In: Alexandrov, V.N., van Albada, G.D., Sloot, P.M.A., Dongarra, J. (eds.) ICCS 2006. LNCS, vol. 3991, pp. 4–6. Springer, Heidelberg (2006)

    Google Scholar 

  12. Curley, M.: The IT transformation at Intel. MIS Quarterly Executive 5, 4(1), 109–122 (2006)

    Google Scholar 

  13. Dedrick, J., Gurbaxani, V., Kraemer, K.L.: Information technology and economic performance: a critical review of the empirical evidence. In: Center for Research in IT and Organizations (CRITO), University of California, Irvine (2002)

    Google Scholar 

  14. Earl Michael, J. Sampler, J. L.: Market Management to Transform the IT organization. MIT Sloan Management review (Summer 1998)

    Google Scholar 

  15. Eckert, A.: Maximizing ROI through user proficiency, Insiders view, SAS.com (June 2002)

    Google Scholar 

  16. Gurbaxani, V., Kemerer, C.F.: An Agency Theory View of the Management of Information Systems. In: Proceedings of the International Conference on Information Systems, pp. 279–288 (1990)

    Google Scholar 

  17. Humphrey, W.: Managing the Software Process, SEI (1989)

    Google Scholar 

  18. Kohli, R., Deveraj: Realizing the Business Value of IT Investments: An Organizational Process. MIS Quarterly Executive 3(1) ( March 2004)

    Google Scholar 

  19. Marchand, D.A.: Reaping the business value of IT: Focus on usage, not just deployment, to optimize payback, IMD publication No. 114 (November 2004)

    Google Scholar 

  20. Markus, M.L., Soh, C.: How IT creates value, a process theory synthesis. In: Proceedings of the 16th International Conference of Information Systems, Amsterdam, The Netherlands (1995)

    Google Scholar 

  21. Markus, M.L., Soh, C.: Banking on Information Technology Converting IT spending into Firm Performance. In: Banker, R.D., Kauffman, R.J., Mahmood, M.A. (eds.) strategic Information Technology Management: Perspectives on Organizational growth and Competitive Advantage, pp. 405–444. Idea Group Publishing, Harrisburg (1993)

    Google Scholar 

  22. Mooney, J.G., Gurbaxani, V., Kraemer, K.: A Process Oriented Framework for Assessing the Business Value of Information Technology, CRITO paper, UC Irvine (1995)

    Google Scholar 

  23. Paulk, M.C., Curtis, B., Chrissis, M.B., Weber, C.: Capability Maturity Model for Software, Version 1.1, Software Engineering Institute, CMU/SEI-93-TR-24, DTIC Number ADA263403 (February 1993)

    Google Scholar 

  24. Peppard, J., Ward, J.: Beyond strategic information systems: towards an IS capability. The Journal of Strategic Information Systems, 167–194 (July 2004)

    Google Scholar 

  25. Ross, J.W., Beath, C.M., Goodhue, D.L.: Developing Long-Term Competitiveness through Information Technology Assets. Management Review  38 (1996)

    Google Scholar 

  26. Ross, J.W., Weill, P., Robertson, D.C.: Enterprise Architecture as Strategy: Creating a Foundation for Business Execution. Harvard Business Press (2006)

    Google Scholar 

  27. Salman, R., Younis, N.: Lessons to Management from the control Loop Phenomenon. Transactions on Engineering, Computing and Technology (2005)

    Google Scholar 

  28. Sambamurthy, V., Zmud, R.W.: IT Management Competency Assessment: A tool for Creating Business Value through IT. Working Paper, Financial executives Research Foundation (1994)

    Google Scholar 

  29. Sward, D.: Measuring IT for Business Value. Intel Press (2006)

    Google Scholar 

  30. Tallon, P., et al.: Executives Perspectives on the Business Value of Information Technology. A Process oriented approach Journal of Management Information Systems (2000)

    Google Scholar 

  31. Vaishnavi, V., Kuechler, W.: Design Research in Information Systems (January 20, 2004), http://www.isworld.org/Researchdesign/drisISworld.htm

  32. Venkatraman, N.: Beyond Outsourcing: Managing IT Resources as a Value Center. MIT Sloan Management Review, (Spring 1997)

    Google Scholar 

  33. Weill, P.: The Relationship between Investment in Information Technology and Firm Performance: A study of the Value Manufacturing Sector. Information Systems Review 3(4), 307–333 (1992)

    Article  Google Scholar 

  34. Weill, P., Ross, J.: How Top Performers manage IT decisions rights for superior results. Harvard Business School Press (2004)

    Google Scholar 

  35. Weill, P., Ross, J.W.: A Matrixed Approach to Designing IT. Governance Sloan Management Review 46(2), 26–34 (2005)

    Google Scholar 

  36. Weill, P.: Don’t Just Lead, Govern. How Top-performing firms govern IT. MIS Quarterly Executive 3(1) (March 2004)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2008 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Curley, M. (2008). Introducing an IT Capability Maturity Framework. In: Filipe, J., Cordeiro, J., Cardoso, J. (eds) Enterprise Information Systems. ICEIS 2007. Lecture Notes in Business Information Processing, vol 12. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-88710-2_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-88710-2_6

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-88709-6

  • Online ISBN: 978-3-540-88710-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics