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Building a Value-Centric e-Government Service Framework Based on a Business Model Perspective

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Electronic Government (EGOV 2008)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5184))

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Abstract

The main objective of e-government is to create public values by delivering public services to citizens, businesses, and government agencies. Since business models have been noted as proper means to illustrate the concept and methods of value proposition and creation, the aims of this paper is at proposing a value-centric e-government service framework based on the business model perspective for guiding and ensuring successful development, management, and delivery of e-government systems and services. Four adapted value-centric business model perspectives include public beneficiaries, government internal organization and process, government service chain, and society and national environments. Identified generic e-government service functions encompass profile management, security and trust management, information navigation and search, transaction and payment, participation and collaboration, personalization and customization, as well as learning and knowledge management.

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Authors and Affiliations

  1. Dept. of MIS, National ChengChi University, Taipei, Taiwan, ROC

    Chien-Chih Yu

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  1. Chien-Chih Yu
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Editor information

Maria A. Wimmer Hans J. Scholl Enrico Ferro

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Yu, CC. (2008). Building a Value-Centric e-Government Service Framework Based on a Business Model Perspective. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds) Electronic Government. EGOV 2008. Lecture Notes in Computer Science, vol 5184. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85204-9_14

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  • DOI: https://doi.org/10.1007/978-3-540-85204-9_14

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-85203-2

  • Online ISBN: 978-3-540-85204-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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