Abstract
In this paper, we describe the current threats and possibilities in the online environment from a user’s perspective on basis of literary analysis and a set of user studies concentrating on online trust formation and expression. The work includes a review on the current level of understanding about online trust, what kind of research has been done and what the basic ingredients of trust might be in the future. By comparing the new results with results gained in 1999, we can see how the situation has been changing. The analysis is based on research conducted on trust between 1999 and 2007, utilising user studies, ethnography, cultural studies, aesthetics, and basic usability engineering as methods. We also include some discussion on the appropriateness of various methods available for studying online trust, and propose directions for new trust research as a field inside human-computer interaction.
Chapter PDF
Similar content being viewed by others
References
Adams, A., Sasse, M.A: Users Are Not the Enemy. Communications of the ACM 42(12), 41–46 (1999)
Ackerman, M.S., Mainwaring, S.D.: Privacy Issues and Human-Computer Interaction. In: Cranor, L., Garfinkel, S. (eds.) Security and Usability. Designing Secure Systems that People Can Use, O’Reilly, pp. 381–400 (2005)
Ackerman, M.S., Cranor, L., Reagle, J.: Privacy in E-Commerce: Examining User Scenarios and Privacy Preferences. In: Proceedings of the ACM Conference on Electronic Commerce, pp. 1–8 (1999)
Bonhard, P., Sasse, M.A.: Knowing me, Knowing you - Using Profiles and Social Networking to Improve Recommender Systems. BT Technology Journal, 25(3) (July 2006)
Camp, L.J.: Digital Identity. IEEE Technology & Society 23(3), 34–41 (2004)
Camp, L.J.: Trust & Risk in Internet Commerce. MIT Press, Winter, Cambridge, MA (2000)
Castelfranchi, C., Falcone, R., Marzo, F.: Being Trusted in a Social Network: Trust as Relational Capital. Lecture Notes on Artificial Intelligence (LNAI). Springer, Heidelberg (2006)
Cranor, L.F, Reagle, J., Ackerman, M.S.: Beyond Concern: Understanding Net Users Attitudes about On-line Privacy, AT&T Labs-Research Technical Report TR 99.4.3 (1999) http://www.research.att.com/library/trs/TRs/99/99.4/
Diller, S., Lin, L., Tashjian, V.: The Evolving Role of Security, Privacy and Trust in a Digitized World. In: Jacko, J.A., Sears, A. (eds.) The Human-Computer Interaction Handbook - Fundamentals, Evolving Technologies, and Emerging Applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ (2002)
Ecommerce Trust Study, Cheskin: ECommerce Trust Study. January 12, 1999. Cheskin Research and Studio Archetype/Sapient 31 (1999) http://www.cheskin.com/cms/files/i/articles//17__report-eComm%20Trust1999.pdf
Eurobarometer survey on Safer Internet http://europa.eu.int/information_society/activities/sip/docs/eurobarometer/eurobarometer_2005_25_ms.pdf
Friedman, B., Kahn Jr, P.H, Howe, D.C: Trust Online. Communications of the ACM 43(12), 34–40 (2000)
Fukuyama, F.: Trust: The Social Virtues and the Creation of Prosperity. Free Press, New York (1995)
Gefen, D.: Reflections on the Dimensions of Trust and Trustworthiness among Online Consumers. In: Gefen, D. (ed.) ACM SIGMIS Database. Summer 2002, vol. 33(3), pp. 38–53. ACM Press, New York, USA (2002)
Goffman, E.: The Presentation of Self in Everyday Life. New York, Anchor-Doubleday (1967)
Karat, C.M., Brodie, C., Karat, J.: Usability Design and Evaluation for Privacy and Security Solutions. In: Cranor, L., Garfinkel, S (eds.) Security and Usability. Designing Secure Systems that People Can Use, O’Reilly, pp. 47–74 (2005)
Karvonen, K.: The Beauty of Simplicity. In: Proceedings of the ACM Conference on Universal Usability (CUU 2000), November 16-17, 2000, Washington DC, USA (2000)
Karvonen, K.: Creating Trust. In: proceedings of the Fourth Nordic Workshop on Secure IT Systems (NordSec’99) November 1-2, 1999, Kista, Sweden (1999)
Karvonen, K., Komu, M., Gurtov, A.: Usable Security Management with HIP (to appear, 2007)
Lederer, S., Hong, J., Dey, A., Landay, J.: Personal Privacy Through Understanding and Action: Five Pitfalls for Designers. In: Personal and Ubiquitous Computing, Springer, Heidelberg (2004)
Lindgaard, G., Fernandes, G., Dudek, C., Brown, J.: Attention web designers: You have 50 milliseconds to make a good first impression! Behaviour & Information Technology 25(2), 115–126 (2006)
Nikander, P., Karvonen, K.: Users and Trust in Cyberspace. In: Christianson, B., Crispo, B., Malcolm, J.A., Roe, M. (eds.) Security Protocols. LNCS, vol. 2133, pp. 24–35. Springer, Heidelberg (2001)
Norman, D.: The Design of Every-Day Things. MIT Press, London (1986)
Norman, D.: Emotional Design: Why We Love (Or Hate) Everyday Things. Basic Books (2004)
Picard, R.W: Affective computing. MIT Press, Cambridge, MA (1997)
Salam, A.F, Rao, H.R., Pegels, C.C.: Consumer-Perceived Risk in E-Commerce Transactions. Communications of The. ACM 46(12), 325–331 (2003)
Shneier, B.: Secrets and Lies. Digital Security in a Networked World. John Wiley & Sons, USA (2000)
Tractinsky, N., Katz, A.S., Ikar, D.: What is beautiful is usable. Interacting with Computers 13, 127–145 (2000)
Westin, A.F.: Harris-Equifax Consumer Privacy Survey 1991. Atlanta, Equifax, Inc. (1991)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Karvonen, K. (2007). Users and Trust: The New Threats, the New Possibilities. In: Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Applications and Services. UAHCI 2007. Lecture Notes in Computer Science, vol 4556. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73283-9_97
Download citation
DOI: https://doi.org/10.1007/978-3-540-73283-9_97
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73282-2
Online ISBN: 978-3-540-73283-9
eBook Packages: Computer ScienceComputer Science (R0)