Abstract
In this final chapter of Part II, we consider five important steps needed to build better relationships. In our book Conversations at Work, Aubrey Warren and I outline four steps to relationship building conversations. I’ve added a fifth step in this chapter.
When someone does display the nerve and skill to speak up candidly, respectfully, and confidently about the real issue, everyone sits up straighter and recognizes that something important has happened. This is authenticity-in-action.
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Notes
- 1.
Fraser, A. (2012). The 3rd space: How to show up with the right mindset every time. http://dradamfraser.com/about/services/keynote-speaking/the-3rd-space-managing-how-you-show-up.html#.VCDp2U0cSP8.
- 2.
Maxwell, J. (1993) Developing the leader within you. Thomas Nelson.
- 3.
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations: Tools for talking when the stakes are high (2nd Ed.). McGraw-Hill.
- 4.
Ferrazzi, K. (2014). Getting virtual teams right. Harvard Business Review (December). https://hbr.org/2014/12/getting-virtual-teams-right#signin.
- 5.
This material on Follow up has been paraphrased from an article in one of Aubrey Warren’s recent newsletters to his clients.
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Baker, T. (2019). Five Steps to Relationship Building Conversations. In: Bringing the Human Being Back to Work. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-93172-2_16
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DOI: https://doi.org/10.1007/978-3-319-93172-2_16
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