Abstract
This chapter explores a key performance indicator (KPI)-based approach to implementing the framework of performance-oriented workplace e-learning. The key idea lies in a KPI model, where the mission and vision of an organization are translated into a set of key performance targets that drive learning toward the goal to improving individual and organizational performance. KPIs allow organizations to clarify their training objectives, help employees to make sense of work context and performance requirement, and accordingly help them to set up rational learning objectives, access relevant knowledge and skills, and communicate with peers and experts to enhance individual and social learning processes.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Baker, T. (1995). Key performance indicators manual: A practical guide for the best practice development, implementation and use of KPIs. South Melbourne, VIC: Pitman Publishing.
Chan, A. P. C., & Chan, A. P. L. (2004). Key performance indicators for measuring construction success. Benchmarking: An International Journal, 11(2), 203–221.
Garavan, T. N., & McGuire, D. (2001). Competencies and workplace learning: Some reflections on the rhetoric and the reality. Journal of Workplace Learning, 13(4), 144–164.
Gladun, A., Rogushina, J., GarcÃa-Sánchez, F., MartÃnez-Béjar, R., & Fernández-Breis, J. T. (2009). An application of intelligent techniques and semantic web technologies in e-learninge. Expert Systems with Applications, 36(2), 1922–1931.
Gruber, T. (1993). A translation approach to portable ontology specifications. Knowledge Acquisition, 5(2), 199–220.
Klett, F. (2010). The design of a sustainable competency-based human resources management: A holistic approach. Knowledge Management & E-Learning, 2(3), 278–292.
Knight, C., Gašević, D., & Richards, G. (2006). An ontology-based framework for bridging learning design and learning content. Educational Technology & Society, 9(1), 23–37.
Marr, B., Schiuma, G., & Neely, A. (2004). Intellectual capital – Defining key performance indicators for organisational knowledge assets. Business Process Management Journal, 10(5), 551–569.
Neches, R., Fikes, R. E., Finin, T., Gruber, T., Patil, R., Senator, T., & Swartout, W. R. (1991). Enabling technology for knowledge sharing. AI Magazine, 12(3), 36–56.
Parmenter, D. (2010). Key performance indicators: Developing, implementing, and using winning KPIs (2nd ed.). Hoboken, NJ: Wiley.
Sampson, D. G., Lytras, M. D., Wagner, G., & Diaz, P. (2004). Ontologies and the semantic web for e-learning. Educational Technology & Society, 7(4), 26–28.
Slizyte, A., & Bakanauskiene, I. (2007). Designing performance measurement system in organization. Organizacijø Vadyba: Sisteminiai Tyrimai, 43, 135–148.
Taylor, J. (2001). Improving performance indicators in higher education: The academics’ perspective. Journal of Further and Higher Education, 25(3), 379–393.
Wang, M. (2011). Integrating organizational, social, and individual perspectives in web 2.0-based workplace e-learning. Information Systems Frontiers, 13(2), 191–205.
Wang, M. (2015). Information and communication technologies and knowledge management. In J. M. Spector (Ed.), The SAGE Encyclopedia of educational technology (pp. 363–367). Los Angeles, CA: SAGE.
Wang, M., Vogel, D., & Ran, W. (2011). Creating a performance-oriented e-learning environment: A design science approach. Information Management, 48(7), 260–269.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this chapter
Cite this chapter
Wang, M. (2018). A KPI-Based Approach to Performance-Oriented Workplace e-Learning. In: E-Learning in the Workplace. Explorations in the Learning Sciences, Instructional Systems and Performance Technologies. Springer, Cham. https://doi.org/10.1007/978-3-319-64532-2_10
Download citation
DOI: https://doi.org/10.1007/978-3-319-64532-2_10
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-64530-8
Online ISBN: 978-3-319-64532-2
eBook Packages: EducationEducation (R0)