Transforming Well-Being and Engagement: A Toolkit

Abstract

This chapter describes an evolving set of tools that could be used, or promoted, by organisational and national leaders to maximise the engagement of their people. The first tool, the PACE process, allows organisational and national leaders to model the causal links from objective and socio-psychological factors through to the overall achievement of experienced well-being and engagement and the outcomes of those states. It identifies how the process can be used to assess the range of potential interventions by national and organizational leaders, and their likely impact, so that policy decisions can be made based on the best data available. Other tools in the toolkit address the major causes identified in our research: firstly, a new assessment (ACEq) and app (nFooz) to address the innate ‘engageability’ of the individuals themselves (stemming from underlying optimism and positivity) and how to help them to maximise their own well-being and engagement, and secondly, a tool (iLeader) to help first line leaders to behave effectively in order to maximise the engagement of their teams. The toolkit can be accessed at www.PACEtools.org.