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Patterns of Communication Management in Project Teams

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Information Technology for Management: New Ideas and Real Solutions (ISM 2016, AITM 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 277))

Abstract

In present, dynamically developing organizations, that often realize business tasks using project-based approach, effective project management is of paramount importance. Numerous reports and scientific papers present lists of critical success factors in project management, and communication management is usually at the very top of the list. But even though the communication practices are found to be associated with most of the success dimensions, they are not given enough attention and the communication processes and practices formalized in the company’s project management methodology are neither followed nor prioritized by project managers. This paper aims at supporting project managers and teams in effective managing communication and documentation processes. Its main contribution is the definition of eleven communication management patterns, which promote a context-problem-solution approach to communication management in projects, in the four complementary categories regarding project communication management practices – informational, strategical, emotional and practical, and as such can be used to deal with different types of project communication management problems.

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Acknowledgements

Special thanks to all the surveyed professionals from the project management field who devoted their precious time to share their experiences, knowledge and opinions on the topic of communication management patterns in project teams in their companies.

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Authors and Affiliations

  1. Faculty of Economics and Management, University of Szczecin, ul. Mickiewicza 64, 71-101, Szczecin, Poland

    Karolina Muszyńska

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  1. Karolina Muszyńska
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Correspondence to Karolina Muszyńska .

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Editors and Affiliations

  1. University of Economics in Katowice, Katowice, Poland

    Ewa Ziemba

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Muszyńska, K. (2017). Patterns of Communication Management in Project Teams. In: Ziemba, E. (eds) Information Technology for Management: New Ideas and Real Solutions. ISM AITM 2016 2016. Lecture Notes in Business Information Processing, vol 277. Springer, Cham. https://doi.org/10.1007/978-3-319-53076-5_11

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  • DOI: https://doi.org/10.1007/978-3-319-53076-5_11

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  • Publisher Name: Springer, Cham

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