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Global Encyclopedia of Public Administration, Public Policy, and Governance pp 1–7Cite as

Total Quality Management

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Synonyms

Quality management; Total quality control

Definition

TQM is an organization-wide, integrative effort to continuously improve the quality of an organization’s products or services and fully satisfy the needs and wants of their customers/clients.

Introduction

Total quality management (TQM) has a long but spotty history, filled with false starts and great achievements that can be traced back to the American factories of the early 1900s. The emergence of mass production and concomitant need for standardization and cutting waste drove factories to emulate laboratories testing the scientific approach to improve productivity and efficiency. This era saw the emergence of both Frederick Taylor’s brand of scientific management and quality control (QC), the forerunner of TQM. However, unlike scientific management, the QC approach concepts and techniques received only sporadic attention in the United States (USA). QC figured prominently in the USA at the height of military production...

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Author information

Authors and Affiliations

  1. Penn State Harrisburg, Middletown, PA, USA

    Patria de Lancer Julnes

Authors
  1. Patria de Lancer Julnes
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Correspondence to Patria de Lancer Julnes .

Editor information

Editors and Affiliations

  1. Florida Atlantic University, Boca Raton, Florida, USA

    Ali Farazmand

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© 2016 Springer International Publishing Switzerland

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Julnes, P.d.L. (2016). Total Quality Management. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_1872-1

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  • DOI: https://doi.org/10.1007/978-3-319-31816-5_1872-1

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  • Publisher Name: Springer, Cham

  • Online ISBN: 978-3-319-31816-5

  • eBook Packages: Springer Reference Economics and FinanceReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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