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Towards an Evaluation Model for the Quality of Local Government Online Services: Preliminary Results

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New Advances in Information Systems and Technologies

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 444))

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Abstract

This paper sets forth the results obtained after applying a first round of the Delphi Method process towards the development of an evaluation model for the quality of local government online services. In this first round, we submitted a list of thirty quality dimensions divided amongst four domains to a group of fifty local e-government experts. The results obtained led us to exclude one dimension and assign a set of twenty two dimensions to their respective domains. Additionally, the results reveal a certain degree of hesitation as to the domain assigned to seven dimensions. Three new dimensions emerged.

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Author information

Authors and Affiliations

  1. Câmara Municipal de Penacova, Penacova, Portugal

    Filipe Sá

  2. Instituto Politécnico do Cávado e Ave, Escola Superior de Tecnologia, Barcelos, Portugal

    Joaquim Gonçalves

  3. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  4. Escuela Superior de Ingeniería Informática, Universidad de Vigo, Vigo, Spain

    Filipe Sá & Manuel Pérez Cota

Authors
  1. Filipe Sá
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  2. Joaquim Gonçalves
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  3. Álvaro Rocha
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  4. Manuel Pérez Cota
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Corresponding author

Correspondence to Álvaro Rocha .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. ISEGI,, Universidade Nova de Lisboa, Lisboa, Portugal

    Ana Maria Correia

  3. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Hojjat Adeli

  4. DSI, Universidade do Minho, Guimarães, Portugal

    Luis Paulo Reis

  5. Rua Dom Manoel de Medeiros, s/n, DoisIrm, Universidade Federal Rural de Pernambuco, Recife, Brazil

    Marcelo Mendonça Teixeira

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Sá, F., Gonçalves, J., Rocha, Á., Cota, M.P. (2016). Towards an Evaluation Model for the Quality of Local Government Online Services: Preliminary Results. In: Rocha, Á., Correia, A., Adeli, H., Reis, L., Mendonça Teixeira, M. (eds) New Advances in Information Systems and Technologies. Advances in Intelligent Systems and Computing, vol 444. Springer, Cham. https://doi.org/10.1007/978-3-319-31232-3_53

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  • DOI: https://doi.org/10.1007/978-3-319-31232-3_53

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31231-6

  • Online ISBN: 978-3-319-31232-3

  • eBook Packages: EngineeringEngineering (R0)

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