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Multidimensional Views on Enterprise Information Systems pp 149–160Cite as

Measuring ERP Usability from the Users’ Perspective

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Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 12))

Abstract

Among several factors, satisfied users have a strong impact on a successful implementation and operation of enterprise resource planning (ERP) systems. The software usability can contribute significantly to reduce the necessary end user trainings and to raise the productivity and satisfaction of users. Despite the awareness of the impact of the usability on the productivity of users there still exists a lack of usability testing concerning ERP systems from software providers and companies as customers. Gathered information of independent evaluations of the usability of ERP systems can support the decision for or against certain providers. This article gives some insight on how to measure usability from the end users’ perspective, and also demonstrates first results conducted by a study involving ERP system customers.

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Author information

Authors and Affiliations

  1. Andrássy University Budapest, Pollack Mihály Tér 3, Budapest, 1088, Hungary

    Lukas Paa & Felix Piazolo

  2. Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Universitätsstraße 15, 6020, Innsbruck, Austria

    Lukas Paa, Felix Piazolo, Kurt Promberger & Johannes Keckeis

Authors
  1. Lukas Paa
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  2. Felix Piazolo
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  3. Kurt Promberger
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  4. Johannes Keckeis
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Correspondence to Lukas Paa .

Editor information

Editors and Affiliations

  1. University of Innsbruck, Innsbruck, Austria

    Felix Piazolo

  2. Institute of Computer Science, University of Innsbruck, Innsbruck, Austria

    Michael Felderer

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Paa, L., Piazolo, F., Promberger, K., Keckeis, J. (2016). Measuring ERP Usability from the Users’ Perspective. In: Piazolo, F., Felderer, M. (eds) Multidimensional Views on Enterprise Information Systems. Lecture Notes in Information Systems and Organisation, vol 12. Springer, Cham. https://doi.org/10.1007/978-3-319-27043-2_12

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