Abstract
In this paper we present a multifunctional conversational agent which combines natural language search capabilities for two different domain applications: a conference information system and local tourist guide. The paper describes the corpora, architecture, algorithm, and the mobile application created to interact with the users. Finally, some results obtained when using the proposed system in the context of an international scientific conference held in Singapore in September 2014 with more than 1200 assistants are provided.
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Acknowledgements
We want to thank people from the Institute for Infocomm Research (I2R), Nanyang Technological University of Singapore (NTU), and the Insterspeech organizing committee for their support on deploying and testing the system. We also want to thank Dr. Jochen Walter Ehnes (I2R), Nicholas de Laczkovich, and Tilo Westermann from the Quality & Usability Lab of Telekom Innovation Laboratories (TU Berlin) for their work to integrate the virtual agent on the mobile app.
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D’Haro, L.F. et al. (2015). CLARA: A Multifunctional Virtual Agent for Conference Support and Touristic Information. In: Lee, G., Kim, H., Jeong, M., Kim, JH. (eds) Natural Language Dialog Systems and Intelligent Assistants. Springer, Cham. https://doi.org/10.1007/978-3-319-19291-8_22
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DOI: https://doi.org/10.1007/978-3-319-19291-8_22
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-19290-1
Online ISBN: 978-3-319-19291-8
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