Abstract
Consumer welfare and satisfaction are directly related to the performance of available dispute resolution systems. Results of a 1980 survey indicate that consumer utilization of small claims courts and Better Business Bureaus is low and attitudinal reactions toward these two systems tends to be negative.
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Adams, R.J. (2015). Consumer Utilization and Reactions Toward Two Grassroots Dispute Resolution Systems. In: Rogers III, J., Lamb, Jr., C. (eds) Proceedings of the 1983 Academy of Marketing Science (AMS) Annual Conference. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-16937-8_115
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DOI: https://doi.org/10.1007/978-3-319-16937-8_115
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-16936-1
Online ISBN: 978-3-319-16937-8
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