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Towards an IT-Based Coordination Platform for the German Emergency Medical Service System

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Exploring Services Science (IESS 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 201))

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Abstract

The German healthcare service system is facing a number of challenges in the years to come, prominent among these a decreasing number of hospitals and practices dealing with an increasing number of treatments and patient transportation tasks. In this paper, we introduce the idea of building a decision support tool to improve scheduling of patient transportation in the German Emergency Medical Service (EMS) system to reduce waiting times and costs, as well as increasing reliability. We outline a service platform on which the decision support tool could be realized and integrated with existing systems in EMS coordination centers. The paper thus introduces a promising approach for one of the main challenges of the German EMS system and builds the basis for further research on transport scheduling and healthcare services.

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Authors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology (KIT), Englerstraße 11, 76128, Karlsruhe, Germany

    Melanie Reuter-Oppermann, Johannes Kunze von Bischhoffshausen & Peter Hottum

Authors
  1. Melanie Reuter-Oppermann
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  2. Johannes Kunze von Bischhoffshausen
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  3. Peter Hottum
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Corresponding author

Correspondence to Melanie Reuter-Oppermann .

Editor information

Editors and Affiliations

  1. University of Porto, Porto, Portugal

    Henriqueta Nóvoa

  2. Politehnica University of Bucharest, Bucharest, Romania

    Monica Drăgoicea

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Reuter-Oppermann, M., Kunze von Bischhoffshausen, J., Hottum, P. (2015). Towards an IT-Based Coordination Platform for the German Emergency Medical Service System. In: Nóvoa, H., Drăgoicea, M. (eds) Exploring Services Science. IESS 2015. Lecture Notes in Business Information Processing, vol 201. Springer, Cham. https://doi.org/10.1007/978-3-319-14980-6_20

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  • DOI: https://doi.org/10.1007/978-3-319-14980-6_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-14979-0

  • Online ISBN: 978-3-319-14980-6

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