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Cross-Case Analysis

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Digitalisation of Global Business Services

Part of the book series: Technology, Work and Globalization ((TWG))

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Abstract

Based on the empirical descriptive results of the four case studies, we relate our findings to the antecedents as described in Chap. 4. Our cross-case analysis comprises of four sections. First, we analyse the antecedents as used in our research model. In addition, we compare the cross-case findings with the outcomes of our fsQCA analysis in Chap. 5. Second, we discuss and show how we use Resource Orchestration Theory (ROT) as a theoretical lens to analyse and explain our findings. Third, we theorise on how enterprises may apply an ecosystem approach to orchestrate the studied antecedents in a coherent manner. Finally, we summarise our findings and provide cross-case study conclusions.

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Authors and Affiliations

  1. Nyenrode Business University, Breukelen, The Netherlands

    Albert Plugge

  2. Department of Design, Organisation and Strategy, Delft University of Technology, Delft, The Netherlands

    Shahrokh Nikou

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  1. Albert Plugge
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  2. Shahrokh Nikou
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Correspondence to Albert Plugge .

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Plugge, A., Nikou, S. (2024). Cross-Case Analysis. In: Digitalisation of Global Business Services. Technology, Work and Globalization. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-51528-6_10

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