Abstract
Every industrial business in the modern day strives to become technology-driven, for both survival and expansion. With the availability of new generational technology platforms and low-code tooling, technological manifestations are becoming increasingly decentralized. The two emerging forms of business led autonomous technology deployments are Shadow-IT and Business-managed IT. While Shadow-IT is constructed in secret without the knowledge of central IT team, Business-managed IT is a split-governance model built in collaboration with the IT organization. Common governance is required to ensure that IT investments are efficient, secure, and compliant. Despite being aware of Shadow-IT’s limitations, businesses are unable to upgrade them to better models due to a lack of a simple toolkit that can act as a guidelight. This paper’s goal is to present a framework that can fill this gap and illustrate precise steps for a business unit to make a transition to a business-managed IT model suitable to its technological capability. Based on extensive research and case study analysis, the paper captures insights about different forms of autonomous IT investments, proposes a framework to advocate an appropriate business-IT partnership model for a business unit, and finally solicits the opinions of eminent business executives from diverse industries to confirm its applicability. The framework will act as a guide not just for the initial transition, but also evolution of the partnership model as the business’s technological capabilities grow over time.
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Acknowledgments
The authors greatly appreciate help from the following students at the primary author’s university who worked tirelessly on various areas including initial literature review, data collection and industry feedback capture. This effort helps the study take a comprehensive shape. We include their names herewith.
∙ Atul Pataskar (atul.pataskar068@nmims.edu.in);
∙ Darshita Gandhi (darshita.gandhi100@nmims.edu.in);
∙ Naman Manchanda (naman.manchanda033@nmims.edu.in);
∙ Raunak Rai (raunak.rai117@nmims.edu.in); and
∙ Swati (c.swati054@nmims.edu.in).
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Devasthali, S., Gupta, G. (2024). Embracing Change from Shadow IT to Collaborative IT Models. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Lal, B., Elbanna, A. (eds) Transfer, Diffusion and Adoption of Next-Generation Digital Technologies. TDIT 2023. IFIP Advances in Information and Communication Technology, vol 699. Springer, Cham. https://doi.org/10.1007/978-3-031-50204-0_31
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