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Factors Influencing Merchants’ Adoption of Cashless Payment Systems in Sweden

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New Sustainable Horizons in Artificial Intelligence and Digital Solutions (I3E 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14316))

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Abstract

Sweden is practically becoming a cashless society and possesses a clear sign of future competitiveness in cashless payment which has a wider impact on businesses and society at large. However, according to the existing research, there is a lack of comprehensive understanding of how this cashless society has shaped up and how such competitiveness can be sustained over time. There has been much research on consumer adoption of cashless payment systems, but the research on adoption by merchants is scant. Thus, considering the critical role they play in the cashless payment ecosystem, this study aims to understand the factors influencing the adoption of cashless payment systems from Swedish merchants’ perspective. The study used qualitative thematic analysis to identify seven factors: convenience, cost, trust, risks, norm, regulation, and customer preference. The findings contribute to limited knowledge of cashless payment systems in the context of Sweden and can be transferable to other countries.

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Authors and Affiliations

  1. Department of Informatics, Örebro University School of Business, Örebro, Sweden

    Khando Khando, M. Sirajul Islam & Shang Gao

Authors
  1. Khando Khando
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  2. M. Sirajul Islam
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  3. Shang Gao
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Corresponding author

Correspondence to Khando Khando .

Editor information

Editors and Affiliations

  1. Delft University of Technology, Delft, The Netherlands

    Marijn Janssen

  2. Positivo University, Curitiba, Paraná, Brazil

    Luiz Pinheiro

  3. Delft University of Technology, Delft, The Netherlands

    Ricardo Matheus

  4. Positivo University, Curitiba, Paraná, Brazil

    Fernanda Frankenberger

  5. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

  7. University of Turku, Turku, Finland

    Matti Mäntymäki

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Khando, K., Islam, M.S., Gao, S. (2023). Factors Influencing Merchants’ Adoption of Cashless Payment Systems in Sweden. In: Janssen, M., et al. New Sustainable Horizons in Artificial Intelligence and Digital Solutions. I3E 2023. Lecture Notes in Computer Science, vol 14316. Springer, Cham. https://doi.org/10.1007/978-3-031-50040-4_27

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  • DOI: https://doi.org/10.1007/978-3-031-50040-4_27

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  • Online ISBN: 978-3-031-50040-4

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