Abstract
The relevance of using social media in crisis scenarios has aroused the interest of researchers and teams responsible for crisis management. The aim of this study is to explore the experience and skills of social media users related to such events. To this end, we carried out an analysis of the social media functionalities used in this context, followed by a survey of social media users. The research involved the participation of 159 individuals and collected demographic data, data on the use of social networks, experience with crisis events, and aspects related to the production of alert messages. The results suggest that participants actively use social media and are inclined to share information about crisis events, as long as improvements are made to existing functionalities.
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This study was financed in part by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - Brasil (CAPES) - Finance Code 001.
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de Paiva, M.M., Viterbo, J., Bernardini, F., da Silva, M., Maciel, C. (2023). Assessing Factors of User Participation in Social Media During Crisis Events: An Analysis of Features and Practices. In: Janssen, M., et al. New Sustainable Horizons in Artificial Intelligence and Digital Solutions. I3E 2023. Lecture Notes in Computer Science, vol 14316. Springer, Cham. https://doi.org/10.1007/978-3-031-50040-4_15
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