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How a Professional Association Can Steer Digital Transformation: Case Study of the Belgian Notary Industry

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Quality of Information and Communications Technology (QUATIC 2023)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1871))

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Abstract

Embarking on digital transformation is a key challenge facing many organizations. Especially smaller firms face great difficulty due to lack of financial resources, time, and culture. In this paper, we showcase how a professional association can be the key player to digitalize an industry made of small firms. By using semi-structured interviews and a large-scale survey, we outline how the digital transformation of the Belgian notary industry was steered by their professional association Fednot. Our findings indicate that Fednot has functioned as a proficient driver of digital transformation through a strong emphasis on customer-centricity, network organizational structures, and product ecosystems. Finally, we highlight the success factors, barriers to change, and recommendations for future professional association-led digital transformations.

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Authors and Affiliations

  1. Research Center for Information Systems Engineering, KU Leuven, Leuven, Belgium

    Ziboud Van Veldhoven, Kani Kiliç, Divya Prakash, Ryan Michael Smith-Cooper & Jan Vanthienen

Authors
  1. Ziboud Van Veldhoven
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  2. Kani Kiliç
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  3. Divya Prakash
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  4. Ryan Michael Smith-Cooper
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  5. Jan Vanthienen
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Corresponding author

Correspondence to Jan Vanthienen .

Editor information

Editors and Affiliations

  1. University of Aveiro, Aveiro, Portugal

    José Maria Fernandes

  2. Federal University of Rio de Janeiro, Rio de Janeiro, Brazil

    Guilherme H. Travassos

  3. University of Oulu, Oulu, Finland

    Valentina Lenarduzzi

  4. University of Oulu, Oulu, Finland

    Xiaozhou Li

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© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Van Veldhoven, Z., Kiliç, K., Prakash, D., Smith-Cooper, R.M., Vanthienen, J. (2023). How a Professional Association Can Steer Digital Transformation: Case Study of the Belgian Notary Industry. In: Fernandes, J.M., Travassos, G.H., Lenarduzzi, V., Li, X. (eds) Quality of Information and Communications Technology. QUATIC 2023. Communications in Computer and Information Science, vol 1871. Springer, Cham. https://doi.org/10.1007/978-3-031-43703-8_12

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  • DOI: https://doi.org/10.1007/978-3-031-43703-8_12

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-43702-1

  • Online ISBN: 978-3-031-43703-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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