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Antecedents of User Satisfaction in the Context of Accounting Information Systems: A Proposed Framework

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Artificial Intelligence-Augmented Digital Twins

Part of the book series: Studies in Systems, Decision and Control ((SSDC,volume 503))

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Abstract

Researchers and professionals are very interested in the value of accounting information systems (AIS) in developing countries. Academics agree that information system (IS) user satisfaction are crucial to the survival of any IS. Hence, it is crucial to examine the impact of several factors including technological factors on user satisfaction, as more and more developing countries adopt and deploy such systems. In order to examine the factors affecting AIS user satisfaction from the standpoint of Jordanian users, this paper provides a framework adapted from the Seddon and IS Success models. The proposed framework theorises that information quality and system quality are the factors that could potentially affect perceived usefulness and user satisfaction, while perceived usefulness can potentially affect user satisfaction in the context of Jordanian small and medium enterprises (SMEs). By addressing questions pertaining to the theoretical and practical elements of AIS user satisfaction, this study adds to the existing body of literature on the application of IS. Additionally, the report offers suggestions for policymakers and stakeholders in developing countries on how to ensure AIS effectiveness.

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Authors and Affiliations

  1. Faculty of Administrative and Financial Sciences, Irbid National University, Irbid, Jordan

    Mahmoud Al-Kofahi & Hamza Alqudah

  2. Graduate School of Business, Universiti Sains Malaysia, 11800, Penang, Malaysia

    Aws Al-Okaily

  3. Finance Department, College of Business, Amman Arab University (AAU), Amman, Jordan

    Mohammad Enaizan Al-Sharairi

  4. Ahlia University, Manama, Bahrain

    Abdalmuttaleb Al-Sartawi

  5. School of Business, Jadara University, 733, Irbid, Jordan

    Manaf Al-Okaily

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  1. Mahmoud Al-Kofahi
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  2. Aws Al-Okaily
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  3. Mohammad Enaizan Al-Sharairi
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  4. Abdalmuttaleb Al-Sartawi
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  5. Manaf Al-Okaily
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  6. Hamza Alqudah
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Correspondence to Abdalmuttaleb Al-Sartawi .

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  1. College of Business and Finance, Ahlia University, Manama, Bahrain

    Abdalmuttaleb M. A. Musleh Al-Sartawi

  2. Accounting and Finance, Liwa College of Technology, Abu Dhabi, United Arab Emirates

    Anas Ali Al-Qudah

  3. Department of Computerized Financial and Banking Science, Business and Economics Faculty, Palestine Technical University—Kadoori, Tulkarm, Palestine, State of

    Fadi Shihadeh

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Al-Kofahi, M., Al-Okaily, A., Al-Sharairi, M.E., Al-Sartawi, A., Al-Okaily, M., Alqudah, H. (2024). Antecedents of User Satisfaction in the Context of Accounting Information Systems: A Proposed Framework. In: Musleh Al-Sartawi, A.M.A., Al-Qudah, A.A., Shihadeh, F. (eds) Artificial Intelligence-Augmented Digital Twins. Studies in Systems, Decision and Control, vol 503. Springer, Cham. https://doi.org/10.1007/978-3-031-43490-7_41

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