Skip to main content
SpringerLink
Log in

Factors Influencing Social Media Forgiveness Behavior and Cyber Violence Tendency Among Chinese Youth: Moderating Effects of Forgiveness Climate and Risk Perception

  • Conference paper
  • First Online:
Human-Computer Interaction – INTERACT 2023 (INTERACT 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14144))

Included in the following conference series:

  • 717 Accesses

Abstract

Over the past years, the issue of cyber violence has gradually become a key focus of social media studies. Most previous studies of cyber violence in social media have focused on superficial behaviors, with less attention given to implicit psychological factors, particularly on forgiveness behaviors and their effects. Based on the Unified Theory of Acceptance and Use of Technology (UTAUT), this study selects Chinese youth as the subject of analysis, and specifically examines the factors influencing their social media use forgiveness behaviors and cyber violence tendency. The study finds that empathy, trust, commitment, and anger rumination all positively influence forgiveness intention, and forgiveness intention significantly predicts forgiveness behavior, with forgiveness climate and risk perception playing a positive moderating role. In addition, the end of the structural equation modeling demonstrates that forgiveness behavior significantly predicts the tendency for cyber violence, which is the evidence of the importance of forgiveness behavior on cyber violence that cannot be ignored. This study provides a new path for understanding the causes of social media forgiveness behaviors among Chinese youth, and also provides a reference for emerging variables to mitigate cyber violence.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Ho, M.Y., Fung, H.H.: A dynamic process model of forgiveness: a cross-cultural perspective. Rev. Gen. Psychol. 15, 77–84 (2011). https://doi.org/10.1037/a0022605

    Article  Google Scholar 

  2. Bliuc, A.-M., Betts, J., Vergani, M., Iqbal, M., Dunn, K.: Collective identity changes in far-right online communities: the role of offline intergroup conflict. New Media Soc. 21, 1770–1786 (2019). https://doi.org/10.1177/1461444819831779

    Article  Google Scholar 

  3. Laifa, M., Akrouf, S., Mammeri, R.: Forgiveness and trust dynamics on social networks. Adapt. Behav. 26, 65–83 (2018). https://doi.org/10.1177/1059712318762733

    Article  Google Scholar 

  4. Sun, P., Zhao, G., Liu, Z., Li, X., Zhao, Y.: Toward discourse involution within China’s internet: class, voice, and social media. New Media Soc. 24, 1033–1052 (2022). https://doi.org/10.1177/1461444820966753

    Article  Google Scholar 

  5. Turan, N., Polat, O., Karapirli, M., Uysal, C., Turan, S.G.: The new violence type of the era: cyber bullying among university students: violence among university students. Neurol. Psychiatry Brain Res. 17, 21–26 (2011). https://doi.org/10.1016/j.npbr.2011.02.005

    Article  Google Scholar 

  6. Peterson, J., Densley, J.: Cyber violence: what do we know and where do we go from here? Aggress. Violent. Beh. 34, 193–200 (2017). https://doi.org/10.1016/j.avb.2017.01.012

    Article  Google Scholar 

  7. Rebollo-Catalan, A., Mayor-Buzon, V.: Adolescent bystanders witnessing cyber violence against women and girls: what they observe and how they respond. Violence Against Women 26, 2024–2040 (2020). https://doi.org/10.1177/1077801219888025

    Article  Google Scholar 

  8. Safaria, T., Tentama, F., Suyono, H.: Cyberbully, cybervictim, and Forgiveness among Indonesian high school students. Turk. Online J. Educ. Technol.-TOJET 15, 40–48 (2016)

    Google Scholar 

  9. Lan, J.: Biopolitics and political ecology in post-pandemic era. J. Nantong Univ. (Soc. Sci. Ed.) 38, 1–9 (2022)

    Google Scholar 

  10. Feng, G., Huang, Y.: The Cause and Symptoms of the Group Polarization of College Students’ Public Sentiment on the Internet. Studies in Ideological Education (2021)

    Google Scholar 

  11. Fehr, R., Gelfand, M.J., Nag, M.: The road to forgiveness: a meta-analytic synthesis of its situational and dispositional correlates. Psychol. Bull. 136, 894 (2010). https://doi.org/10.1037/a0019993

    Article  Google Scholar 

  12. Zhang, J., Long, L.: The impact of servant leadership on employees’ interpersonal citizenship behavior: the role of forgiveness climate and middle-of-the-road thinking. J. Ind. Eng. Eng. Manage. 30, 43–51 (2016). https://doi.org/10.13587/j.cnki.jieem.2016.01.006

    Article  Google Scholar 

  13. Khan, M.S., Elahi, N.S., Abid, G.: Workplace incivility and job satisfaction: mediation of subjective well-being and moderation of forgiveness climate in health care sector. Eur. J. Invest. Health, Psychol. Educ. 11, 1107–1119 (2021). https://doi.org/10.3390/ejihpe11040082

    Article  Google Scholar 

  14. Slovic, P., Peters, E.: Risk perception and affect. Curr. Dir. Psychol. Sci. 15, 322–325 (2006). https://doi.org/10.1111/j.1467-8721.2006.00461.x

    Article  Google Scholar 

  15. Huang, C., Hu, B., Jiang, G., Yang, R.: Modeling of agent-based complex network under cyber-violence. Physica A 458, 399–411 (2016). https://doi.org/10.1016/j.physa.2016.03.066

    Article  Google Scholar 

  16. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989). https://doi.org/10.2307/249008

    Article  Google Scholar 

  17. Venkatesh, V., Davis, F.D.: A theoretical extension of the technology acceptance model: four longitudinal field studies. Manage. Sci. 46, 186–204 (2000). https://doi.org/10.1287/mnsc.46.2.186.11926

    Article  Google Scholar 

  18. Guo, W., et al.: A “magic world” for children: design and development of a serious game to improve spatial ability. Computer Animation and Virtual Worlds, e2181 (2023). https://doi.org/10.1002/cav.2171

  19. Guo, W., et al.: The “rebirth” of traditional musical instrument: an interactive installation based on augmented reality and somatosensory technology to empower the exhibition of chimes. Computer Animation and Virtual Worlds 34(3–4), e2171 (2023). https://doi.org/10.1002/cav.2171

    Article  Google Scholar 

  20. Fu, H.: Forgiveness: a new philosophical and psychological proposition. J. Nanjing Normal Univ. (Soc. Sci. Ed.), 80–87 (2002)

    Google Scholar 

  21. Hebl, J., Enright, R.D.: Forgiveness as a psychotherapeutic goal with elderly females. Psychother. Theor. Res. Pract. Training 30(4), 658–667 (1993). https://doi.org/10.1037/0033-3204.30.4.658

    Article  Google Scholar 

  22. Cameron, K.S.: Forgiveness in organizations. Positive Organ. Behav. 2, 129–142 (2007). https://doi.org/10.4135/9781446212752.n10

    Article  Google Scholar 

  23. Tsarenko, Y., Tojib, D.: Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response. J. Mark. Manag. 31, 1851–1877 (2015). https://doi.org/10.1080/0267257X.2015.1069373

    Article  Google Scholar 

  24. Zhou, Y., Liu, X., Zhao, L., Zhang, Y.: The Relationship between college students’ self-esteem and forgiveness: a moderated mediating effect model. Psychol. Explor. 40, 188–192 (2020)

    Google Scholar 

  25. Du, G., Huang, X.: Development of the Chinese community residents’ forgiveness scale. J. Southwest Univ. (Soc. Sci. Ed.) 48, 192–199 (2022)

    Google Scholar 

  26. Donovan, L.A.N., Priester, J.R.: Exploring the psychological processes that underlie interpersonal forgiveness: replication and extension of the model of motivated interpersonal forgiveness. Front. Psychol. 11, 2107 (2020). https://doi.org/10.3389/fpsyg.2020.02107

    Article  Google Scholar 

  27. Enright, R.D., Fitzgibbons, R.P.: Helping Clients Forgive: An Empirical Guide for Resolving Anger and Restoring Hope. American Psychological Association, Washington (2000). https://doi.org/10.1037/10381-000

    Book  Google Scholar 

  28. Zhang, T., Fu, H.: The scale development and investigation of the courtship forgiveness for college students. Stud. Psychol. Behav. 12, 220–225 (2014)

    Google Scholar 

  29. Han, B.: Social media burnout: definition, measurement instrument, and why we care. J. Comput. Inf. Syst. 58, 122–130 (2018). https://doi.org/10.1080/08874417.2016.1208064

    Article  Google Scholar 

  30. Huang, H.: Causes of social media burnout among youth groups and the impact on intention to disengage from online communities. Shanghai Journalism Rev. 11, 38–53 (2020)

    Google Scholar 

  31. Cornish, M.A., Guyll, M., Wade, N.G., Lannin, D.G., Madon, S., Chason, K.C.: Does empathy promotion necessarily lead to greater forgiveness? An Experimental Examination. Curr. Psychol. 39, 1001–1011 (2020). https://doi.org/10.1007/s12144-018-9816-8

    Article  Google Scholar 

  32. Osterman, L.L., Hecmanczuk, T.A.: Parasocial forgiveness: the roles of parasocial closeness and offense perceptions. J. Soc. Pers. Relatsh. 37, 800–820 (2020). https://doi.org/10.1177/0265407519879511

    Article  Google Scholar 

  33. Fincham, F.D.: The kiss of the porcupines: from attributing responsibility to forgiving. Pers. Relat. 7, 1–23 (2000). https://doi.org/10.1111/j.1475-6811.2000.tb00001.x

    Article  Google Scholar 

  34. Wu, F.: An analysis on the theoretical foundation and practical approach of empathetic communication. Journalism Commun. 26, 59–76+127 (2019)

    Google Scholar 

  35. Wade, N.G., Worthington, E.L.: In search of a common core: a content analysis of interventions to promote forgiveness. Psychother. Theor. Res. Pract. Training 42(2), 160–177 (2005). https://doi.org/10.1037/0033-3204.42.2.160

    Article  Google Scholar 

  36. Molden, D.C., Finkel, E.J.: Motivations for promotion and prevention and the role of trust and commitment in interpersonal forgiveness. J. Exp. Soc. Psychol. 46, 255–268 (2010). https://doi.org/10.1016/j.jesp.2009.10.014

    Article  Google Scholar 

  37. Finkel, E.J., Rusbult, C.E., Kumashiro, M., Hannon, P.A.: Dealing with betrayal in close relationships: does commitment promote forgiveness? J. Pers. Soc. Psychol. 82, 956 (2002). https://doi.org/10.1037/0022-3514.82.6.956

    Article  Google Scholar 

  38. Rusbult, C.E., Hannon, P.A., Stocker, S.L., Finkel, E.J.: Forgiveness and relational repair. In: Handbook of Forgiveness, pp. 209–230. Routledge (2007)

    Google Scholar 

  39. Sun, N., Li, H.: The formation mechanism of consumer forgiveness after clustered product crisis: the dynamic driving effect of customer participation. J. Central Univ. Financ. Econ., 101–109 (2017)

    Google Scholar 

  40. Qiu, S., Zhao, Z., Wang, Y., Lei, X.: Relationship among self-compassion, interpersonal trust and forgiveness qualities in high school students. Psychol. Res. 10, 84–90 (2017)

    Google Scholar 

  41. Kong, F., et al.: Why do people with self-control forgive others easily? The role of rumination and anger. Front. Psychol. 11, 129 (2020). https://doi.org/10.3389/fpsyg.2020.00129

    Article  Google Scholar 

  42. Riek, B.M., Mania, E.W.: The antecedents and consequences of interpersonal forgiveness: a meta-analytic review. Pers. Relat. 19, 304–325 (2012). https://doi.org/10.1111/j.1475-6811.2011.01363.x

    Article  Google Scholar 

  43. Christodoulides, G., Gerrath, M.H., Siamagka, N.T.: Don’t be rude! The effect of content moderation on consumer-brand forgiveness. Psychol. Mark. 38, 1686–1699 (2021). https://doi.org/10.1002/mar.21458

    Article  Google Scholar 

  44. North, J.: Wrongdoing and forgiveness. Philosophy 62, 499–508 (1987). https://doi.org/10.1017/S003181910003905X

    Article  Google Scholar 

  45. Fehr, R., Gelfand, M.J.: The forgiving organization: a multilevel model of forgiveness at work. Acad. Manag. Rev. 37, 664–688 (2012). https://doi.org/10.5465/amr.2010.0497

    Article  Google Scholar 

  46. Vandebosch, H., Van Cleemput, K.: Defining cyberbullying: a qualitative research into the perceptions of youngsters. Cyberpsychol. Behav. 11, 499–503 (2008). https://doi.org/10.1089/cpb.2007.0042

    Article  Google Scholar 

  47. Alotaibi, N.B., Mukred, M.: Factors affecting the cyber violence behavior among Saudi youth and its relation with the suiciding: a descriptive study on university students in Riyadh city of KSA. Technol. Soc. 68, 101863 (2022). https://doi.org/10.1016/j.techsoc.2022.101863

    Article  Google Scholar 

  48. Alexandra, V.: Predicting CQ development in the context of experiential cross-cultural training: the role of social dominance orientation and the propensity to change stereotypes. Acad. Manag. Learn. Educ. 17, 62–78 (2018). https://doi.org/10.5465/amle.2015.0096

    Article  Google Scholar 

  49. Cox, S.: A forgiving workplace: an investigation of forgiveness climate, individual differences and workplace outcomes. Louisiana Tech University (2008)

    Google Scholar 

  50. Rye, M.S., Loiacono, D.M., Folck, C.D., Olszewski, B.T., Heim, T.A., Madia, B.P.: Evaluation of the psychometric properties of two forgiveness scales. Curr. Psychol. 20, 260–277 (2001). https://doi.org/10.1007/s12144-001-1011-6

    Article  Google Scholar 

  51. Niu, J., Meng, X.: The impacts of social media trust on perceived privacy risk and self-disclosure: mediating effects of network interpersonal trust. Chin. J. Journalism Commun. 41, 91–109 (2019). https://doi.org/10.13495/j.cnki.cjjc.2019.07.007

    Article  Google Scholar 

  52. Sukhodolsky, D.G., Golub, A., Cromwell, E.N.: Development and validation of the anger rumination scale. Pers. Individ. Differ. 31, 689–700 (2001). https://doi.org/10.1016/S0191-8869(00)00171-9

    Article  Google Scholar 

  53. Zhao, F., Gao, W.: Reliability and validity of the adolescent online aggressive behavior scale. Chin. Ment. Health J. 26, 439–444 (2012)

    Google Scholar 

  54. Schreiber, J.B.: Core reporting practices in structural equation modeling. Res. Social Adm. Pharm. 4, 83–97 (2008). https://doi.org/10.1016/j.sapharm.2007.04.003

    Article  Google Scholar 

  55. Boomsma, A.: Reporting analyses of covariance structures. Struct. Equ. Model. 7, 461–483 (2000). https://doi.org/10.1207/S15328007SEM0703_6

    Article  Google Scholar 

  56. Šincek, D., Duvnjak, I., Milić, M.: Psychological outcomes of cyber-violence on victims, perpetrators and perpetrators/victims. Hrvatska revija za rehabilitacijska istraživanja 53(2), 98–110 (2017). https://doi.org/10.31299/hrri.53.2.8

    Article  Google Scholar 

  57. Kowalski, R.M., Limber, S.P.: Electronic bullying among middle school students. J. Adolesc. Health 41, S22–S30 (2007). https://doi.org/10.1016/j.jadohealth.2007.08.017

    Article  Google Scholar 

  58. Pornari, C.D., Wood, J.: Peer and cyber aggression in secondary school students: the role of moral disengagement, hostile attribution bias, and outcome expectancies. Aggressive Behav. Official J. Int. Soc. Res. Aggression 36, 81–94 (2010). https://doi.org/10.1002/ab.20336

    Article  Google Scholar 

  59. Hampton, K.N., Sessions, L.F., Her, E.J., Rainie, L.: Social Isolation and New Technology. Pew Internet & American Life Project (2009)

    Google Scholar 

  60. Yin, Y., Xie, Z.: Playing platformized language games: social media logic and the mutation of participatory cultures in Chinese online fandom. New Media Soc., 14614448211059488 (2021). https://doi.org/10.1177/14614448211059489

  61. van Dijck, J.: The Culture of Connectivity: A Critical History of Social Media. Oxford University Press (2013). https://doi.org/10.1093/acprof:oso/9780199970773.001.0001

    Book  Google Scholar 

  62. Zeng, Q., Wu, X.: Cultural differences, culture genes and the expression of enigma - an example of Chinese and American sports loss and victory reporting. Mod. Commun. 42, 34–39 (2020)

    Google Scholar 

  63. Watson, H., Rapee, R., Todorov, N.: Imagery rescripting of revenge, avoidance, and forgiveness for past bullying experiences in young adults. Cogn. Behav. Ther. 45, 73–89 (2016). https://doi.org/10.1080/16506073.2015.1108360

    Article  Google Scholar 

  64. Barcaccia, B., et al.: Forgiveness and friendship protect adolescent victims of bullying from emotional maladjustment. Psicothema (2018)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Chinese Academy of Social Sciences, Beijing, 102488, China

    Zhirui Chen

  2. Peking University, Beijing, 102600, China

    Wenchen Guo

  3. Chinese Academy of Social Sciences, Beijing, 100021, China

    Qingxiang Zeng

Authors
  1. Zhirui Chen
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Wenchen Guo
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Qingxiang Zeng
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Zhirui Chen .

Editor information

Editors and Affiliations

  1. University of West London, London, UK

    José Abdelnour Nocera

  2. Reykjavik University, Reykjavik, Iceland

    Marta Kristín Lárusdóttir

  3. University of York, York, UK

    Helen Petrie

  4. University of Bari Aldo Moro, Bari, Italy

    Antonio Piccinno

  5. Université Côte d’Azur, Sophia Antipolis Cedex, France

    Marco Winckler

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Chen, Z., Guo, W., Zeng, Q. (2023). Factors Influencing Social Media Forgiveness Behavior and Cyber Violence Tendency Among Chinese Youth: Moderating Effects of Forgiveness Climate and Risk Perception. In: Abdelnour Nocera, J., Kristín Lárusdóttir, M., Petrie, H., Piccinno, A., Winckler, M. (eds) Human-Computer Interaction – INTERACT 2023. INTERACT 2023. Lecture Notes in Computer Science, vol 14144. Springer, Cham. https://doi.org/10.1007/978-3-031-42286-7_25

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-42286-7_25

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-42285-0

  • Online ISBN: 978-3-031-42286-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Societies and partnerships

Search

Navigation