Abstract
Performance measurements are crucial in determining the general health of a company. Key Performance Indicators (KPI) is one of the most widely used performance measurements. Choosing and maintaining a KPI is important as they are used as a source to inspect the current state of business operations and make future business decisions. This requires companies to invest carefully in the KPI area. At New Work SE, lack of alignment and reluctance among the business units in measuring performance levels was identified. This created many problems including but not limited to business steering and knowledge loss. Efforts were made through this thesis to understand the root cause of this reluctance and lack of alignment. Interviews were conducted. Online surveys were sent. Based on the inputs from the interviews and surveys, a technology roadmap was developed to cultivate a good KPI culture in the company. Pathway to achieve KPI harmony within the organization is highlighted in the roadmap. In adapting a clear KPI management process, it smoothens not only business steering but also encourages collaboration in the company which consequently will lead to greater innovation.
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Robert, A., Daim, T. (2023). Technology Roadmapping: KPI Management Process. In: Daim, T.U., Phaal, R., Meissner, D., Kerr, C. (eds) Next Generation Roadmapping. Science, Technology and Innovation Studies. Springer, Cham. https://doi.org/10.1007/978-3-031-38575-9_3
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DOI: https://doi.org/10.1007/978-3-031-38575-9_3
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