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Incorporating Trust into Context-Aware Services

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Business Modeling and Software Design (BMSD 2023)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 483))

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Abstract

Enabling technologies concerning hardware, networking, and sensing have inspired the development of context-aware IT services. These adapt to the situation of the user, such that service provisioning is specific to his/her corresponding needs. We have seen successful applications of context-aware services in healthcare, well-being, and smart homes. It is, however, always a question what level of trust the users can place in the fulfillment of their needs by a certain IT-service. Trust has two major variants: policy-based, where a reputed institution provides guarantees about the service, and reputation-based, where other users of the service provide insight into the level of fulfillment of user needs. Services that are accessible to a small and known set of users typically use policy-based trust only. Services that have a wide community of users can use reputation-based trust, policy-based trust, or a combination. For both types of trust, however, context awareness poses a problem. Policy-based trust works within certain boundaries, outside of which no guarantees can be given about satisfying the user needs, and context awareness can push a service out of these boundaries. For reputation-based trust, the fact that users in a certain context were adequately served, does not mean that the same would happen when the service adapts to another user’s needs. In this paper we consider the incorporation of trust into context-aware services, by proposing an ontological conceptualization for user-system trust. Analyzing service usage data for context parameters combined with the ability to fulfill user needs can help in eliciting components for the ontology.

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Acknowledgement

This work was partially supported by: (i) Contract “NGIC – National Geoinformation Center for monitoring, assessment and prediction of natural and anthropogenic risks and disasters” under the Program “National Roadmap for Scientific Infrastructure 2017–2023”, financed by the Bulgarian Ministry of Education and Science; (ii) Digitalization and Information Systems Group - University of Fribourg; (iii) Faculty of Electrical Engineering, Mathematics and Computer Science – University of Twente; (iv) Faculty of Technology, Policy, and Management – Delft University of Technology.

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Authors and Affiliations

  1. Institute of Mathematics and Informatics, Bulgarian Academy of Sciences, Sofia, Bulgaria

    Boris Shishkov & Krassimira Ivanova

  2. Faculty of Information Sciences, University of Library Studies and Information Technologies, Sofia, Bulgaria

    Boris Shishkov

  3. Institute IICREST, Sofia, Bulgaria

    Boris Shishkov

  4. Digitalization and Information Systems Group, University of Fribourg, Fribourg, Switzerland

    Hans-Georg Fill

  5. Faculty of Electrical Engineering, Mathematics and Computer Science, University of Twente, Enschede, The Netherlands

    Marten van Sinderen

  6. Faculty of Technology, Policy, and Management, Delft University of Technology, Delft, The Netherlands

    Alexander Verbraeck

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  1. Boris Shishkov
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  5. Alexander Verbraeck
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Correspondence to Boris Shishkov .

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  1. Bulgarian Academy of Sciences, University of Library Studies and Information Technologies, Sofia, Bulgaria

    Boris Shishkov

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Shishkov, B., Fill, HG., Ivanova, K., van Sinderen, M., Verbraeck, A. (2023). Incorporating Trust into Context-Aware Services. In: Shishkov, B. (eds) Business Modeling and Software Design. BMSD 2023. Lecture Notes in Business Information Processing, vol 483. Springer, Cham. https://doi.org/10.1007/978-3-031-36757-1_6

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  • DOI: https://doi.org/10.1007/978-3-031-36757-1_6

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