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What Does the Factory’s Suggestion Box Reveal?

An Analysis of the Design Capabilities of a Train Maintenance Center from Its Idea Management System

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Design Science Research for a New Society: Society 5.0 (DESRIST 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13873))

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Abstract

Suggestion boxes have been used in factories to improve processes through a continuous improvement approach. From this perspective, the ideas with direct and quick implementation and visible results are favoured. This paper investigates the nature of design activities hidden behind the ideas suggested. The authors sort 132 ideas from a suggestion box of a French train maintenance center and highlight differences in the processing of the ideas through the suggestion box. The paper shows that a part of the ideas should have been rejected, as they present a gap in the design to be directly implemented. However, they are kept and collectively re-worked to be well adapted to the factory. This enriches literature on creativity and crowd sourcing for and by manufacturing. In particular, it gives a design perspective to innovation and continuous improvement in factory by revealing different design types in the box to fit the production system.

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Authors and Affiliations

  1. Mines Paris- PSL, Mines Paris – PSL, Centre de Gestion Scientifique (CGS), i3 UMR CNRS 9217, Chaire Théorie & Méthodes de la Conception Innovante, Paris, France

    Honorine Harlé, Pascal Le Masson & Benoit Weil

  2. SNCF, Technicentre TER Pays de la Loire, 44000, Nantes, France

    Tony Bourlier & Yann Veslin

Authors
  1. Honorine Harlé
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  2. Pascal Le Masson
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  3. Benoit Weil
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  4. Tony Bourlier
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  5. Yann Veslin
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Corresponding author

Correspondence to Pascal Le Masson .

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Editors and Affiliations

  1. University of the Western Cape, Cape Town, South Africa

    Aurona Gerber

  2. Georgia State University, Atlanta, GA, USA

    Richard Baskerville

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Harlé, H., Le Masson, P., Weil, B., Bourlier, T., Veslin, Y. (2023). What Does the Factory’s Suggestion Box Reveal?. In: Gerber, A., Baskerville, R. (eds) Design Science Research for a New Society: Society 5.0. DESRIST 2023. Lecture Notes in Computer Science, vol 13873. Springer, Cham. https://doi.org/10.1007/978-3-031-32808-4_25

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  • DOI: https://doi.org/10.1007/978-3-031-32808-4_25

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  • Print ISBN: 978-3-031-32807-7

  • Online ISBN: 978-3-031-32808-4

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