Abstract
In this era of digital transformation, technological advancements enable financial transactions on the M-Banking platform page, specifically, mobile banking for Muslims. The ability to easily and conveniently pay tuition fees using mobile banking is one of the numerous innovations and advantages of the current fintech application for its users. There is no longer a need to wait in long lines, even while paying for education, thanks to technological advancements. However, this finding sought to examine the variables that affected students’ intentions to use mobile banking (M-banking) of two significant Islamic banks in Indonesia, BSI Mobile and Muamalat DIN (Digital Islamic Network). Because of their partnership with Muhammadiyah University, everyone enrolled in this institution of higher learning will benefit. 657 people responded to the research. Smart PLS 3.3.3 is used for the analysis of structural equation models (SEM). The findings indicated that brand image has an impact on consumers’ intentions to utilize mobile banking, but perceived ease of use (PEOU), perceived usefulness (PU), and trust have no such impact. As a result of this study, transactions are made very simple by the advent of sharia m-banking, but there are still technological issues that banks must take into account while providing services through mobile banking applications.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Abdullah F, Ward R (2016) Developing a general extended technology acceptance model for e-learning (getamel) by analysing commonly used external factors. Comput Hum Behav 56. https://doi.org/10.1016/j.chb.2015.11.036
Adams DA, Nelson RR, Todd PA (1992) Perceived usefulness, ease of use, and usage of information technology: a replication. MIS Q Manag Inf Syst 16(2). https://doi.org/10.2307/249577
Baber H (2021) Examining the intentions to use crowdfunding platform - an extended technology acceptance model. Int J Serv Econ Manag 12(2). https://doi.org/10.1504/IJSEM.2021.117226
Baber H, Zaruova C (2018) Religion and banking: a study of islamic finance in India. J Ind Distribution Bus 9(6):7–13
Bank Muamalat Indonesia (2019) Transformasi untuk pertumbuhan bisnis yang berkelanjutan 2019. Annual Report BMI 2019, 119–207. https://www.bankmuamalat.co.id/uploads/hubungan_investor/1_laporan-tahunan-2019.pdf
Bankbsi.co.id. Tentang kami: Informasi lengkap Bank Syariah Indonesia. https://www.bankbsi.co.id/company-information/tentang-kami
Bankmuamalat.co.id. Muamalat DIN (Digital Islamic Network). https://www.bankmuamalat.co.id/index.php/e-banking/muamalat-din-digital-islamic-network
Batunanggar S (2019) Fintech development and regulatory frameworks in Indonesia (No. 1014). ADBI Working Paper Series
Chong AYL, Ooi KB, Lin B, Tan BI (2010) Online banking adoption: an empirical analysis. Int J Bank Mark 28(4). https://doi.org/10.1108/02652321011054963
Dahlberg T, Guo J, Ondrus J (2015) A critical review of mobile payment research. Electron Commer Res Appl 14(5). https://doi.org/10.1016/j.elerap.2015.07.006
Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q Manag Inf Syst 13(3):319–340. https://doi.org/10.2307/249008
Farooq O, Pashayev Z (2020) Shariah compliance and information transmission: evidence from an emerging market. J Islam Account Bus Res 11(8). https://doi.org/10.1108/JIABR-02-2018-0032
Gefen D, Karahanna E, Straub DW (2003) Trust and tam in online shopping: an integrated model. MIS Q Manag Inf Syst 27(1). https://doi.org/10.2307/30036519
Grabner-Kräuter S, Faullant R (2008) Consumer acceptance of internet banking: the influence of internet trust. Int J Bank Mark 26(7). https://doi.org/10.1108/02652320810913855
Ha HY (2004) Factors influencing consumer perceptions of brand trust online. J Prod Brand Manag 13(5). https://doi.org/10.1108/10610420410554412
Hoai Linh D (2017) Brand image on intention of banking services using: the case of vietnam banks. Int J Sustain Manag Inf Technol 3(6):63. https://doi.org/10.11648/j.ijsmit.20170306.12
Hochstein M (2015) FinTech (the Word, That Is) Evolves. The American Banker http://www.americanbanker.com/bankthink/FinTech-the-word-that-is-evolves1077098-1.html
IDN Financials. Digital banking transactions are projected to reach IDR 49,733 trillion in 2022. IDN Financials, https://www.idnfinancials.com/news/41944/digital-banking-transactions-projected-reach-idr. Accessed on 1st December 2022
Juhri K, Dewi CK (2017) Kepercayaan dan penerimaan layanan mobile money t-cash di Bandung dengan pendekatan Technology Acceptance Model (TAM). Probisnis (e-Journal) 10(1)
King WR, He J (2006) A meta-analysis of the technology acceptance model. Inf Manag 43(6). https://doi.org/10.1016/j.im.2006.05.003
KPMG (2020) The Pulse of Fintech H1 2020. In KPMG (pp 1–76). https://assets.kpmg/content/dam/kpmg/xx/pdf/2020/09/pulse-of-fintech-h1-2020.pdf
Marakarkandy B, Yajnik N, Dasgupta C (2017) Enabling internet banking adoption: an empirical examination with an augmented technology acceptance model (TAM). J Enterp Inf Manag 30(2). https://doi.org/10.1108/JEIM-10-2015-0094
McWaters, R., Bruno, G., Lee, A, & Blake, M. (2015). The future of financial services how disruptive innovations are reshaping the way financial services are structured, provisioned and consumed
Milian EZ, de Mesquita Spinola M, Monteiro de Carvalho M (2019) Fintechs: a literature review and research agenda. Electron Commer Res Appl 34. https://doi.org/10.1016/j.elerap.2019.100833
Miskam S, Yaacob AM, Rosman R (2019) Fintech and its impact on Islamic fund management in Malaysia: a legal viewpoint. In: Emerging Issues in Islamic Finance Law and Practice in Malaysia. Emerald Publishing Limited
Nurfadilah D, Samidi S (2021) How the covid-19 crisis is affecting customers’ intention to use islamic fintech services: evidence from indonesia. J Islam Monetary Econ Financ 7. https://doi.org/10.21098/jimf.v7i0.1318
Patel KJ, Patel HJ (2018) Adoption of internet banking services in Gujarat: an extension of TAM with perceived security and social influence. Int J Bank Mark 36(1). https://doi.org/10.1108/IJBM-08-2016-0104
Pavlou PA (2003) Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int J Electron Commer 7(3). https://doi.org/10.1080/10864415.2003.11044275
Rahim NF, Bakri MH, Yahaya SN (2019) Fintech and Shariah principles in smart contracts. doi:https://doi.org/10.4018/978-1-5225-7805-5.ch009
Singh S, Sahni MM, Kovid RK (2020) What drives FinTech adoption? A multi-method evaluation using an adapted technology acceptance model. Manag Decis 58(8). https://doi.org/10.1108/MD-09-2019-1318
Stewart H, Jürjens J (2018) Data security and consumer trust in FinTech innovation in Germany. Inf Comput Secur 26(1):109–128
Sulistyowati WA, Alrajawy I, Isaac O, Ameen A (2021) Mobile banking adoption—extending technology acceptance model with transaction convenience and perceived risk: a conceptual framework. Lect Notes Netw Syst 248. https://doi.org/10.1007/978-981-16-3153-5_25
Usman H (2015) Customer communication strategy for islamic banks. Int J Ind Distribution Bus 6:17–24
Usman H, Mulia D, Chairy C, Widowati N (2022) Integrating trust, religiosity and image into technology acceptance model: the case of the Islamic philanthropy in Indonesia. J Islam Market 13(2). https://doi.org/10.1108/JIMA-01-2020-0020
Walfajri F (2021, November 02) Pada tahun 2025, BSI targetkan punya aset Rp500 triliun. Newssetup. https://newssetup.kontan.co.id/news/pada-tahun-2025-bsi-targetkan-punya-aset-rp-500-triliun?page=all
Wulandari N, Nasution RA (2019) Integrated value co-creation and affective commitment in banking industry. Bus Theory Pract 20. https://doi.org/10.3846/btp.2019.47
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Al Azizah, U.S., Jastacia, B. (2023). Exploration of Sharia Bank Services in Muhammadiyah’s Higher Education Students. In: Mansour, N., Bujosa Vadell, L.M. (eds) Islamic Sustainable Finance, Law and Innovation. Contributions to Management Science. Springer, Cham. https://doi.org/10.1007/978-3-031-27860-0_41
Download citation
DOI: https://doi.org/10.1007/978-3-031-27860-0_41
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-27859-4
Online ISBN: 978-3-031-27860-0
eBook Packages: Economics and FinanceEconomics and Finance (R0)