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International Conference on Reliability and Statistics in Transportation and Communication

RelStat 2022: Reliability and Statistics in Transportation and Communication pp 369–383Cite as

Effective Change Management and Continues Improvements on Smart Governments

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Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 640))

Abstract

To establish a smart government, governments have attempted to modernize and embrace a digital transformation. Moreover, governments have increased attention to smart information technologies to support public administration. Smart governance technology facilitates better planning and decision-making. It expands processes and transforms the ways that public services are provided. Further, artificial intelligence takes centre stage during the journey of the smart government transition. Saudi Arabia’s swift progress in economic sectors meant investment in continuous modernization to safeguard efficacy and velocity. This paper explores and analyses effective change management and continuous improvements on smart governments focusing on Saudi Arabia. The data was obtained through in-depth interviews and survey from professionals in the digital change management sector. Descriptive qualitative methodology and thematic analysis technique was utilized to analyse and interpret findings. The results revealed that change management has a positive relationship with the smart government, supporting research H1. The findings also revealed that continuous improvement is a critical success factor for a smart government therefore positively impacting H2.

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Author information

Authors and Affiliations

  1. RISEBA University of Applied Sciences, Riga, Latvia

    Ioseb Gabelaia

  2. Public Sector-Management Consultant, Riyadh, Kingdom of Saudi Arabia

    Abdelra Sherif

Authors
  1. Ioseb Gabelaia
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  2. Abdelra Sherif
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Editor information

Editors and Affiliations

  1. Transport and Telecommunication Institute, Riga, Latvia

    Igor Kabashkin

  2. Transport and Telecommunication Institute, Riga, Latvia

    Irina Yatskiv

  3. Vilnius Gediminas Technical University, Vilnius, Lithuania

    Olegas Prentkovskis

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Gabelaia, I., Sherif, A. (2023). Effective Change Management and Continues Improvements on Smart Governments. In: Kabashkin, I., Yatskiv, I., Prentkovskis, O. (eds) Reliability and Statistics in Transportation and Communication. RelStat 2022. Lecture Notes in Networks and Systems, vol 640. Springer, Cham. https://doi.org/10.1007/978-3-031-26655-3_34

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