Abstract
Total Quality Management (TQM) is useful in both the industrial and service sectors. The purpose of this study was to increase profitability at a management consulting company by applying and improving internal operational excellence. This was accomplished using a case study. In order to overcome the problems, a prioritized plan of actions was developed by identifying the main sources of improvement. TQM strategies and the requirements of the ISO 9001: 2015 standard are followed. It was possible to observe some benefits on efficiency outcomes and small changes can provide to a company through large steps towards greater results. In a long-term perspective and considering that the performance and efficiency of the commercial has increased.
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Acknowledgements
The work was supported by the research unit on GOVCOPP (UIDB/04058/2020) funded by national funds through FCT. Radu Godina acknowledges FCT (FCT-MCTES) for its financial support via the project UIDB/00667/2020 (UNIDEMI).
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Pimenta, E., Pimentel, C., Godina, R., Azevedo, S.G., Matias, J.C.O. (2023). Diagnosis and TQM Strategies for Improving the Organizational Efficiency of a Consulting Company. In: Kim, KY., Monplaisir, L., Rickli, J. (eds) Flexible Automation and Intelligent Manufacturing: The Human-Data-Technology Nexus. FAIM 2022. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-17629-6_51
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DOI: https://doi.org/10.1007/978-3-031-17629-6_51
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