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Information Systems Strategy: A Multiple Criteria Decision Analysis Perspective for Business Performance in SMEs

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The Role of Digital Technologies in Shaping the Post-Pandemic World (I3E 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13454))

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Abstract

Small-Medium Enterprises (SMEs) face many difficulties to make investments in effective Information Technology (IT) projects that will increase business performance because they ignore the importance of Information Systems (IS) strategy. This article explores the satisfaction of IT managers using the IS strategic planning process to develop IS. Data was collected from 294 IS managers in Greek SMEs The MUSA method which is a Multiple Criteria Decision Analysis (MCDA) approach was used to analyze data. As the results of this survey indicate, SMEs cannot improve firm profitability without strategic planning. IT managers should be knowledgeable about IT issues because this can be an obstacle for the organization and will prevent them achieving their planning goals and increasing the value of the business.

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Authors and Affiliations

  1. Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece

    Maria Kamariotou & Fotis Kitsios

Authors
  1. Maria Kamariotou
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  2. Fotis Kitsios
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Correspondence to Fotis Kitsios .

Editor information

Editors and Affiliations

  1. Newcastle University Business School, Newcastle upon Tyne, UK

    Savvas Papagiannidis

  2. Newcastle University Business School, Newcastle upon Tyne, UK

    Eleftherios Alamanos

  3. Newcastle University Business School, Newcastle upon Tyne, UK

    Suraksha Gupta

  4. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  5. University of Turku, Turku, Finland

    Matti Mäntymäki

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

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Kamariotou, M., Kitsios, F. (2022). Information Systems Strategy: A Multiple Criteria Decision Analysis Perspective for Business Performance in SMEs. In: Papagiannidis, S., Alamanos, E., Gupta, S., Dwivedi, Y.K., Mäntymäki, M., Pappas, I.O. (eds) The Role of Digital Technologies in Shaping the Post-Pandemic World. I3E 2022. Lecture Notes in Computer Science, vol 13454. Springer, Cham. https://doi.org/10.1007/978-3-031-15342-6_21

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  • DOI: https://doi.org/10.1007/978-3-031-15342-6_21

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-15341-9

  • Online ISBN: 978-3-031-15342-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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