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Knowledge Communication in Government ICT Projects: A Cross-Case Analysis Study

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Knowledge Management in Organisations (KMO 2022)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1593))

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Abstract

This study proposes a model from the identified elements affecting knowledge communication during the decision-making process. This study also discusses in detail the findings from five case studies conducted in the Malaysian public sector. A comprehensive analysis of various works of literature outlined crucial elements that influence knowledge communication among IT experts and decision-makers. A conceptual model was developed and applied as a parameter for fifteen interviews at five agencies using the basis review. The cross-case analysis findings emerged a new digital communication element, besides four existing elements. At the end of this study, these elements will be summarised in a model of knowledge communication, particularly for decision-making purposes.

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Author information

Authors and Affiliations

  1. National Institute of Public Administration (INTAN) Public Service Department, Kuala Lumpur, Malaysia

    Rohaizan Daud

  2. Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA, Shah Alam, Malaysia

    Surya Sumarni Hussein

  3. Advanced Informatics Department, Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia

    Nor Zairah Ab Rahim, Roslina Ibrahim, Suraya Ya’acob & Nur Azaliah Abu Bakar

Authors
  1. Rohaizan Daud
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  2. Surya Sumarni Hussein
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  3. Nor Zairah Ab Rahim
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  4. Roslina Ibrahim
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  5. Suraya Ya’acob
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  6. Nur Azaliah Abu Bakar
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Correspondence to Rohaizan Daud .

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Editors and Affiliations

  1. Staffordshire University, Stoke-on-Trent, UK

    Lorna Uden

  2. University of Kaohsiung, Kaohsiung, Taiwan

    I-Hsien Ting

  3. FernUniversität in Hagen, Hagen, Germany

    Birgit Feldmann

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Daud, R., Hussein, S.S., Rahim, N.Z.A., Ibrahim, R., Ya’acob, S., Bakar, N.A.A. (2022). Knowledge Communication in Government ICT Projects: A Cross-Case Analysis Study. In: Uden, L., Ting, IH., Feldmann, B. (eds) Knowledge Management in Organisations. KMO 2022. Communications in Computer and Information Science, vol 1593. Springer, Cham. https://doi.org/10.1007/978-3-031-07920-7_7

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  • DOI: https://doi.org/10.1007/978-3-031-07920-7_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-07919-1

  • Online ISBN: 978-3-031-07920-7

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