Abstract
Workplace violence (WPV) is severely underreported among healthcare workers (HCWs) who are four times more likely to experience WPV compared to professionals in other industries. The frequency in which HCWs are exposed to acts of WPV prompts urgency in the development of improved reporting tools to capture HCWs’ experiences more adequately and provide evidence for strategic improvement initiatives. Techniques in human-centered design and product discovery techniques can enhance the redesign process and help teams identify what HCWs value and deliver value, faster.
Purpose: To explore how human-centered design and product discovery techniques can be used to inform feature recommendations for a minimum viable product (MVP) for an improved WPV reporting tool for HCWs.
Methods: We used a mixed-methods approach based on human-centered design and product discovery techniques.
Results: Two distinctive themes emerged, informing our design objectives: (1) To increase reporting of WPV and (2) to provide access to WPV support resources. The recommended set of product features was well-received among HCWs.
Conclusion: Human-centered design and product discovery techniques can be used in a complementary fashion to design WPV reporting tools that better align with the values of HCWs.
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Foster, M. et al. (2022). Designing a Workplace Violence Reporting Tool for Healthcare Workers in Hospital Settings. In: Fui-Hoon Nah, F., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2022. Lecture Notes in Computer Science, vol 13327. Springer, Cham. https://doi.org/10.1007/978-3-031-05544-7_28
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