Challenges and Trends in Organizational Management and Industry

1. Front Matter

   Pages i-x

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2. Employees’ Behavioural Response to Organisational Change: Effect of Psychological Contract and Change Readiness

   • Aditi Jamil, Wayne O’Donohue, Matt Xerri, Katrina Radford

   Pages 1-15

3. Practising Servant Leadership: Pastoral and Social Ministry in the Modern Age

   • Simon Okechukwu Ayogu, João Leite Ribeiro, Regina Leite

   Pages 17-48

4. Homosexual Collaborators’ Perception About Discrimination by the Organization and/or Peers: A Case Study

   • Carolina Machado, Liliana Isabel Mendes Vilarinho

   Pages 49-73

5. Corporate Social Responsibility: From the Origin to the COVID-19 Pandemic

   • Carla Magalhães

   Pages 75-94

6. Interviewer Characteristics and Nonresponse Survey Outcomes: A Portuguese Case Study

   • Cláudia Cunha, Alice Delerue Matos, Gina Voss, Carolina Machado

   Pages 95-111

7. Balanced Scorecard to Improve Human Capital Management: Case Study in a Portuguese Company

   • Jéssica Perestrelo, Pedro Novo Melo

   Pages 113-139

8. Back Matter

   Pages 141-144

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This book provides discussion and the exchange of information on principles, strategies, models, techniques, and applications related with the challenges and trends that competitive organizations are facing. It shows the challenges and trends in the market and the implications for their operation in organizations, providing a more effective knowledge about the field of organizational management and industry.

• strategic management
• diversity managament
• Organizational Management
• resilience engineering
• Industrial engineering

• School of Economics and Management, University of Minho, Braga, Portugal

  Carolina Machado

Carolina Machado received her Ph.D. degree in Management Sciences (Organizational and Policies Management area / Human Resources Management) from the University of Minho in 1999, Master degree in Management (Strategic Human Resource Management) from Technical University of Lisbon in 1994, and Degree in Business Administration from University of Minho in 1989. Teaching in the Human Resources Management subjects since 1989 at University of Minho, she is since 2004 Associated Professor, with experience and research interest areas in the field of Human Resource Management, International Human Resource Management, Human Resource Management in SMEs, Training and Development, Emotional Intelligence, Management Change, Knowledge Management and Management/HRM in the Digital Age.  She is Head of the Human Resources Management Work Group at the School of Economics and Management at University of Minho, Coordinator of Advanced Training Courses at the Interdisciplinary Centre of Social Sciences, Member of the Interdisciplinary Centre of Social Sciences (CICS.NOVA.UMinho), University of Minho, as well as Chief Editor of the International Journal of Applied Management Sciences and Engineering (IJAMSE), Guest Editor of journals, books Editor, and book Series Editor, as well as Reviewer in different international prestigious journals. In addition, she has also published both as Editor/Co-Editor and as Author/Co-Author several books, book chapters, and articles in journals and conferences.

Policies and ethics