Skip to main content
SpringerLink
Log in

Organizational Aspects in Achieving a Successful Digital Transformation: Case of an ERP System Change

  • Conference paper
  • First Online:
Information Systems (EMCIS 2021)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 437))

Abstract

Digital transformation has been an interesting concept from the organizational perspective for a long time. The benefits of a successful digital transformation can take your organization into the next step by providing an increased organizational growth, aid market reachability by penetrating new and exciting markets, or enable your business operations to function to a greater extent than before with higher efficiency and lower lead times. Digital transformation is however a complex and diverse concept that means to integrate new innovations by using digital technology into the organization with the need of making greater organizational changes to succeed. This research, has explored how different organizational aspects like structural, technological and cultural ones can impact the success of a digital transformation during an ERP system change. A case study has been conducted in a company to identify how the current structural, technological, and cultural aspects influence the current digital transformation in that the company. The data was collected through interviews with employees having managerial roles and from internal documents of company and was analyzed using thematic analysis. The results show an agile approach, a more decentralized structure and high readiness for change, along with a transparent communication between management and co-workers to be beneficial for a successfully digital transformation.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 89.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 119.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Verhoef, P.C., et al.: Digital transformation: a multidisciplinary reflection and research agenda. J. Bus. Res. 122, 889–901 (2021)

    Article  Google Scholar 

  2. Schwertner, K.: Digital transformation of business. Trakia J. Sci. 15(1), 388–393 (2017)

    Article  Google Scholar 

  3. Tabrizi, B., Lam, E., Girard, K., Irvin, V.: Digital transformation is not about technology. Harvard Business Review (2019). https://hbr.org/2019/03/digital-transformation-is-not-about-technology

  4. Li, F.: Leading digital transformation: three emerging approaches for managing the transition. Int. J. Oper. Prod. Manag. 40(6), 809–817 (2020)

    Article  Google Scholar 

  5. Singh, A., Klarner, P., Hess, T.: How do chief digital officers pursue digital transformation activities? The role of organization design parameters. Long Range Plan. 53(3), 101890 (2020)

    Google Scholar 

  6. Westerman, G., Bonnet, D., McAfee, A.: The nine elements of digital transformation. MIT Sloan Manag. Rev. 55(3), 1–6 (2014)

    Google Scholar 

  7. Henriette, E., Feki, M., Boughzala, I.: The shape of digital transformation: a systematic literature review. In: MCIS 2015 Proceedings, Paper 10, pp. 431–443 (2015)

    Google Scholar 

  8. Bloomberg, J.: Digitization, digitalization, and digital transformation: confuse them at your peril (2018). https://www.forbes.com/sites/jasonbloomberg/2018/04/29/digitization-digitalization-and-digital-transformation-confuse-them-at-your-peril/?sh=162fdcc12f2c

  9. Gurbaxani, V., Dunkle, D.: Gearing up for successful digital transformation. MIS Q. Exec. 18(3), 209–220 (2019)

    Article  Google Scholar 

  10. Morakanyane, R., O’Reilly, P., McAvoy, J., Grace, A.: Determining digital transformation success factors. In: Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS) (2020)

    Google Scholar 

  11. Berić, D., Stefanović, D., Lalić, B., Ćosić, I.: The implementation of ERP and MES Systems as a support to industrial management systems. Int. J. Ind. Eng. Manag. 9(2), 77–86 (2018)

    Google Scholar 

  12. Putra, D.G., Rahayu, R., Putri, A.: The influence of enterprise resource planning (ERP) implementation system on company performance mediated by organizational capabilities. J. Account. Investment 22(2), 221–241 (2021)

    Article  Google Scholar 

  13. Bharadwaj, A., El Sawy, O.A., Pavlou, P.A., Venkatraman, N.: Digital business strategy: toward a next generation of insights. MIS Q. 37(2), 471–482 (2013)

    Article  Google Scholar 

  14. Kretschmer, T., Khashabi, P.: Digital transformation and organization design: an integrated approach. Calif. Manag. Rev. 62(4), 86–104 (2020)

    Article  Google Scholar 

  15. Baculard, L.P., Colombani, L., Flam, V., Lancry, O., Spaulding, E.: Orchestrating a successful digital transformation (2017). https://www.bain.com/insights/orchestrating-a-successful-digital-transformation/

  16. Moşteanu, N.R.: Challenges for organizational structure and design as a result of digitalization and cybersecurity. Bus. Manag. Rev. 11(1), 278–286 (2020)

    Google Scholar 

  17. Sainger, G.: Leadership in digital age: a study on the role of leader in this era of digital transformation. Int. J. Leadersh. 6(1), 1–6 (2018)

    Google Scholar 

  18. Shea, C.M., Jacobs, S.R., Esserman, D.A., Bruce, K., Weiner, B.J.: Organizational readiness for implementing change: a psychometric assessment of a new measure. Implement. Sci. 9(1), 1–15 (2014)

    Article  Google Scholar 

  19. Verina, N., Titko, J.: Digital transformation: conceptual framework. In: Proceedings of the Int. Scientific Conference “Contemporary Issues in Business, Management and Economics Engineering’ 2019”, Vilnius, Lithuania, pp. 719–727 (2019)

    Google Scholar 

  20. Denscombe, M.: The Good Research Guide: for Small-Scale Research Projects, 5th edn. McGraw-Hill Education, Maidenhead, Berkshire (2014)

    Google Scholar 

  21. Yin, R.K.: Validity and generalization in future case study evaluations. Evaluation 19(3), 321–333 (2013)

    Article  Google Scholar 

  22. Flyvbjerg, B.: Five misunderstandings about case-study research. Qual. Inq. 12(2), 219–245 (2006)

    Article  Google Scholar 

  23. Yin, R.K.: Case Study Research: Design and Methods, 4th edn. SAGE Publications, Thousand Oaks (2009)

    Google Scholar 

  24. Braun, V., Clarke, V.: Using thematic analysis in psychology. Qual. Res. Psychol. 3(2), 77–101 (2006)

    Article  Google Scholar 

  25. Bryman, A.: Social Research Methods. Oxford University Press, Oxford (2016)

    Google Scholar 

  26. Ali, M., Miller, L.: ERP system implementation in large enterprises–a systematic literature review. J. Enterp. Inf. Manag. 30(4), 666–692 (2017)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Computer and Systems Sciences, Stockholm University, Stockholm, Sweden

    Parisa Aasi, Erik Gråhns, Robin Geijer & Lazar Rusu

Authors
  1. Parisa Aasi
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Erik Gråhns
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Robin Geijer
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Lazar Rusu
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Parisa Aasi .

Editor information

Editors and Affiliations

  1. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  2. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

Rights and permissions

Reprints and permissions

Copyright information

© 2022 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Aasi, P., Gråhns, E., Geijer, R., Rusu, L. (2022). Organizational Aspects in Achieving a Successful Digital Transformation: Case of an ERP System Change. In: Themistocleous, M., Papadaki, M. (eds) Information Systems. EMCIS 2021. Lecture Notes in Business Information Processing, vol 437. Springer, Cham. https://doi.org/10.1007/978-3-030-95947-0_46

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-95947-0_46

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-95946-3

  • Online ISBN: 978-3-030-95947-0

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation