Improving the Methodology for Assessing the Effectiveness of Management Organisations in the Housing and Utility Sector

Abstract

The relevance of the topic of this research is due to the current situation in assessing the performance of management organisations (MOs) in the housing and utility sector in constituent entities of the Russian Federation. At present, each region is developing its own activity performance assessment system; on that basis, they develop a rating of a MO. MOs with a low rating are gradually “dropping out” from the housing and utility market, while MOs with a higher rating, on the contrary, are strengthening their positions by increasing the apartment block area serviced. However, each constituent entity of the Federation develops and approves its own assessment criteria, which often do not reflect an objective assessment of companies’ activities. Based on the foregoing, we have finalised the current management organisation performance assessment methodology in the Moscow region, which will allow not only to make a more objective assessment of activities but also transfer that experience to other Russia’s regions. The purpose of the article is to improve the management organisation performance assessment methodology for the subsequent creation of the management organisation rating in any constituent entity of the Russian Federation. To achieve the goal of the research, the following tasks were set: 1) to study the approved methods for assessing the management organisation performance; 2) to analyse the approved management organisation performance methodology in the Moscow region; 3) to evaluate the management organisation performance of the activities of DOMZHILSERVICE LLC according to the approved methodology; 4) to consider and propose possible areas for improving the management organisation performance methodology; 5) to assess the economic efficiency of the activities of DOMZHILSERVICE LLC according to the improved assessment methodology; 6) to determine the management organisation rating according to the approved and improved methods.