Abstract
Process digitalization in health care systems can help to increase treatment quality and foster cost-efficiency at the same time. Several studies have already shown how digitalization can change and automate processes, but do not address the specific needs of dentists. This paper investigates the status quo and the possibilities of process digitalization for dental practices and their interfaces. Based on the assessment of 101 participants of an empirical study and semi-structured interviews with four dentists and four professionals of statutory health insurance we provide insights into the current situation. The analysis reveals that most organizations are in an early stage of digital transformation but are actively working on enhancing the digitalization of their processes. To meet this need, our results deliver a detailed description of prevailing challenges and starting points for process digitalization and optimization in the field of dentistry.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Marsilio, M., Prenestini, A.: Making it happen: Challenges and transformations in health care processes, people management, and decision-making. Heal. Serv. Manag. Res. 33, 53–54 (2020). https://doi.org/10.1177/0951484820906314
Porter, M.E., Lee, T.H.: The strategy that will fix health care. Harv. Bus. Rev. 91, 50–70 (2013)
McCullough, J., Economics, E.S.-J.H.: Undefined: Monitoring Technology and Firm Boundaries: Physician–Hospital Integration and Technology Utilization. Elsevier (2010)
Buttigieg, S., Dey, P.K., Gauci, D.: Business process management in health care: current challenges and future prospects. Innov. Entrep. Heal. 1 (2016). https://doi.org/10.2147/ieh.s68183
de Koning, H., Verver, J.P.S., van den Heuvel, J., Bisgaard, S., Does, R.J.M.M.: Lean six sigma in healthcare. J. Healthc. Qual. 28, 4–11 (2006). https://doi.org/10.1111/j.1945-1474.2006.tb00596.x
Müller, R., Rogge-Solti, A.: BPMN for Healthcare Processes (2011)
Mens, J., Ahlers, B., van Hattem, B., Ravesteyn, P.: Value-based healthcare through a standardised process management model. ECMLG 2015 Proc. 8 (2015)
Rolón, E., Chavira, G., Orozco, J., Soto, J.P.: Towards a framework for evaluating usability of business process models with BPMN in health sector. Procedia Manuf. 3, 5603–5610 (2015). https://doi.org/10.1016/j.promfg.2015.07.748
De Ramón Fernández, A., Ruiz Fernández, D., Sabuco García, Y.: Business Process Management for optimizing clinical processes: a systematic literature review. Health Inf. J. (2019). https://doi.org/10.1177/1460458219877092
Gastaldi, L., Appio, F.P., Corso, M., Pistorio, A.: Managing the exploration-exploitation paradox in healthcare: three complementary paths to leverage on the digital transformation. Bus. Process Manag. J. 24, 1200–1234 (2018). https://doi.org/10.1108/BPMJ-04-2017-0092
Lederer, M., Knapp, J., International, P.S.: Undefined: The digital future has many names—How business process management drives the digital transformation. ieeexplore.ieee.org (2017)
Maier, C., Juschkat, T.: Digitization in the German health care system - an analysis of the status quo using the example of the dental sector. Eur. J. Bus. Manag. Res. 5 (2020). https://doi.org/10.24018/ejbmr.2020.5.3.331
Gesundheitswesen in Deutschland. https://vbw-zukunftsrat.de/Gesundheit-und-Medizin/Analyse?box=56&box_56=Gesundheitswesen-in-Deutschland. Accessed on 10 Aug 2020
Was macht ein angestellter Zahnarzt? https://www.deutscher-zahnarzt-service.de/blog/was-macht-ein-angestellter-zahnarzt. Accessed on 08 Aug 2020
KZBV - Kassenzahnärztliche Bundesvereinigung – Startseite. https://www.kzbv.de/. Accessed on 08 Aug 2020
Startseite: Bundeszahnärztekammer - Arbeitsgemeinschaft der Deutschen Zahnärztekammern e.V. (BZÄK), https://www.bzaek.de/. Accessed on 08 Aug 2020
Aufgaben und Organisation der GKV | BMG. https://www.bundesgesundheitsministerium.de/themen/krankenversicherung/grundprinzipien/aufgaben-und-organisation-der-gkv.html. Accessed on 10 Aug 2020
Telematikinfrastruktur. https://www.gematik.de/telematikinfrastruktur/. Accessed on 10 Aug 2020
E-Health – Digitalisierung im Gesundheitswesen. https://www.bundesgesundheitsministerium.de/e-health-initiative.html. Accessed on 09 Aug 2020
Louise Barriball, K., While, A.: Collecting data using a semi-structured interview: a discussion paper. J. Adv. Nurs. 19(2), 328–335 (1994). https://doi.org/10.1111/j.1365-2648.1994.tb01088.x
McIntosh, M.J., Morse, J.M.: Situating and constructing diversity in semi-structured interviews. Glob. Qual. Nurs. Res. 2 (2015). https://doi.org/10.1177/2333393615597674
Flick, U., von Kardorff, E., Steinke, I.: Wolff in Flick et a, pp. 178–183 (2004)
Evans, J.R., Mathur, A.: The value of online surveys. Internet Res. 15, 195–219 (2005). https://doi.org/10.1108/10662240510590360
Sue, V., Ritter, L.: Conducting Online Surveys. SAGE Publications, Inc. (2015) https://doi.org/10.4135/9781506335186
Caputo, A., Fiorentino, R., Garzella, S.: From the boundaries of management to the management of boundaries: business processes, capabilities and negotiations. Bus. Process Manag. J. 25, 391–413 (2019). https://doi.org/10.1108/BPMJ-11-2017-0334
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Bosch, K., Mosenthin, L., Schieder, C. (2021). Process Digitalization in Dental Practices – Status Quo and Directions for the German Health Care System. In: Ahlemann, F., Schütte, R., Stieglitz, S. (eds) Innovation Through Information Systems. WI 2021. Lecture Notes in Information Systems and Organisation, vol 47. Springer, Cham. https://doi.org/10.1007/978-3-030-86797-3_48
Download citation
DOI: https://doi.org/10.1007/978-3-030-86797-3_48
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-86796-6
Online ISBN: 978-3-030-86797-3
eBook Packages: Computer ScienceComputer Science (R0)