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How Communication Breakdowns Affect Emotional Responses of End-Users on Progressive Web Apps

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Enterprise Information Systems (ICEIS 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 417))

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Abstract

Progressive Web App (PWA) is a recent approach made of a set of techniques from both web and native apps. End-User Development (EUD) is an approach from which end-users are allowed to express themselves. The impacts of associating EUD and PWAs have been little exploited. With this in mind, we proposed the PWA-EU approach in previous work. In this paper, we compare the communication breakdowns and the users’ emotional responses with the aim of finding if both aspects are correlated. We conducted a study with 18 participants that interacted with Calendar, a mobile app based on the PWA-EU approach. We carried out a qualitative analysis based on the communication breakdowns and emotional responses of the participants’ interaction. Our findings point out that common issues occurred and affected both the emotional response and breakdowns of the participants. Still, how these common issues affected the participants were different between individuals.

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Notes

  1. 1.

    https://getbootstrap.com/.

  2. 2.

    https://get.foundation/.

  3. 3.

    http://materializecss.com.

  4. 4.

    https://vuejs.org/.

  5. 5.

    https://github.com/vuejs-templates/pwa.

  6. 6.

    http://www.duapps.com/product/du-recorder.html.

  7. 7.

    https://www.apple.com/imovie/.

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Acknowledgment

This study was financed in part by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - Brasil (CAPES) - Finance Code 001.

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Authors and Affiliations

  1. Federal University of São Carlos, Sorocaba, São Paulo, Brazil

    Giulia de Andrade Cardieri & Luciana A. M. Zaina

Authors
  1. Giulia de Andrade Cardieri
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  2. Luciana A. M. Zaina
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Editor information

Editors and Affiliations

  1. Polytechnic Institute of Setúbal/INSTICC, Setúbal, Portugal

    Joaquim Filipe

  2. Warsaw University of Technology, Warsaw, Poland

    Michał Śmiałek

  3. George Mason University, Fairfax, VA, USA

    Alexander Brodsky

  4. MODESTE/ESEO, Angers, France

    Slimane Hammoudi

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de Andrade Cardieri, G., Zaina, L.A.M. (2021). How Communication Breakdowns Affect Emotional Responses of End-Users on Progressive Web Apps. In: Filipe, J., Śmiałek, M., Brodsky, A., Hammoudi, S. (eds) Enterprise Information Systems. ICEIS 2020. Lecture Notes in Business Information Processing, vol 417. Springer, Cham. https://doi.org/10.1007/978-3-030-75418-1_30

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  • DOI: https://doi.org/10.1007/978-3-030-75418-1_30

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-75417-4

  • Online ISBN: 978-3-030-75418-1

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